Kendall Smith Email & Phone Number

Warren, Mi, Us

Warren, Michigan, United States

• Dedicated point of contact responsible for successfully managing the deployment of all IT systems required for new, large-scale product launches• Ensure deliverables are executed according to schedule and within budget• Spearheaded key launch milestones through cross-functional collaboration with local IT, engineering, and application teams to ensure seamless execution• Drive the completion of transition to operations activities and execute a comprehensive communication plan to facilitate seamless interactions between deployment teams and other programs/projects organizations• Developed a tool integrating Microsoft Project with Azure DevOps, automating redundant tasks and achieving up to 700% in time savings or ~$80.00 cost savings per weekly upload per program for Program Managers by streamlining project management processes

Dearborn, Michigan, United States

• Identify, outline, and create major processes for the critical function of creating an eCommerce experience for a major automotive client in the United States and Canada• Lead recruiting activities with human resources to successfully source specialists and people leader candidates; including creating a comprehensive interview guide utilized and shared across other projects to ensure synchrony in hiring practices and candidate quality• Create/edit comprehensive content pieces that are pushed out to 3000+ field locations to provide updates on an evolving eCommerce experience• Track campaign status, deliverables and manage issues that could impact the campaign or overall project health• Create ad-hoc reporting utilizing complex formulas to capture business requests and critical information for use in building a strategic and targeted approach for continued program development• Own and lead HTML content editing to significantly reduce time between development and deployment of field campaigns by 75%

Warren, Michigan, United States

• Managed operations and success of 8 direct reporting managers and 100+ indirect reports across multiple business units• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans for success• Source and recruit top tier talent internally and externally to fill leadership vacancies• Collaborated cross-functionally with support groups (HR, Talent Acquisition, Training) to create a better onboarding and training experience to boost employee retention• Deployed weekly/ monthly rotational strategies for success to overcome hurdles experienced in recruiting and impacts during the COVID-19 pandemic response• Facilitated positive sales culture development sessions with all incoming sales new-hire groups of 20+ employees per session

Detroit, Mi

• Full cycle recruiting to source and onboard test agents responsible for piloting new products and processes.• Created onboarding glide path for new recruits to provide a more tailored onboarding and employee experience to meet project deliverables• Guided team in call center sales environment, coaching employees to maintain best-in-class testing and performance• Tested, identified, and troubleshot problems in pilots to eliminate issues and ensure consistency• Established tailored tracking and reporting for each pilot to ensure 100% adherence to objectives and delivery

Warren, Michigan, United States

• Lead and managed team of 9-16 Cadillac Blue Button Welcome Call Advisors in a new start-up team• Lead new hire focus groups to boost agents sales acumen observing a 7-10% KPI gain from graduates• Exceeded sales quotas and increased profitability through effective sales strategy coaching and development of personnel

Warren, Mi

• Lead and managed team of 16-20 Onstar Blue Button Welcome Call Advisors• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Assessed sales reports to identify and enhance sales performance, support current business strategy and capitalize on direct employee engagement.

Warren, Mi

Lead team of 10-16 employees that conferred with customers regarding OnStar product or services concerns to resolve problems and drive positive customer experiences.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Analyzed and solved multi-faceted problems that resulted in a damaged customer relationship and assigned the case to the most suited representative to resolve the concern.

Clinton Township, Michigan

Sell merchandise within and outside of home departmentProvide exceptional customer serviceBuild a client baseMeet personal sales quotaOpen new credit/ debit accountsComplete mail orders for in-store customersComplete phone orders for other store branch/ customersMaintain and merchandise sales floor in home departmentUtilize register to provide a proficient point-of-sales experience

Sterling Heights, Michigan

Sell shoes and provide customer serviceAttain and surpass set individual sales goalsMaintain sales floor Make product suggestionsUtilize register to complete point of sales operationsMaintain stock room Open new store credit accountsComplete phone orders

Chicago, Illinois

Train new employees Oversee jr sales associates' work and floor coverageManage break/ lunch coverage for new employeesManage floor displays to ensure correct product availabilityAssist with product placement to improve salesManage and maintain assigned zone throughout shiftProvide customer service (styling advice, product suggestions/ substitutions, online ordering, telephone inquiries, inventory/ product retrieval, semi-annual inventory auditing, etc)Manage fitting rooms

Chicago, Illinois

Provide customer assistanceCashierFitting room maintenanceMaintain zone during shiftAnswer phone callsComplete online orders