Kendall Smith Email and Phone Number
Kendall Smith work email
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Kendall Smith personal email
With nearly a decade of experience in the automotive sector and expertise as an IT Launch Program Manager, I thrive at the intersection of technology and strategy. My career has focused on managing complex software implementations, optimizing processes, and driving cross-functional alignment to ensure that every initiative not only meets but exceeds organizational goals. In my current role, I lead high-performing teams through large-scale IT deployments, bringing a blend of technical know-how and hands-on leadership that’s rooted in Agile principles and a commitment to seamless product launches.In previous roles, I’ve managed major eCommerce projects for Ford, creating scalable, data-driven processes that transformed user experiences across thousands of dealerships. Whether I’m automating workflows, streamlining communication channels, or developing strategic solutions that deliver measurable impact, I bring a proactive, user-centered approach to every challenge.Beyond the deliverables, I’m passionate about fostering collaboration and supporting teams in a way that aligns personal growth with collective success. I’m excited to connect with like-minded professionals and explore opportunities to keep driving innovation in the tech-driven automotive space.
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It Launch Program ManagerGeneral Motors Jan 2023 - PresentWarren, Michigan, United States• Dedicated point of contact responsible for successfully managing the deployment of all IT systems required for new, large-scale product launches• Ensure deliverables are executed according to schedule and within budget• Spearheaded key launch milestones through cross-functional collaboration with local IT, engineering, and application teams to ensure seamless execution• Drive the completion of transition to operations activities and execute a comprehensive communication plan to facilitate seamless interactions between deployment teams and other programs/projects organizations• Developed a tool integrating Microsoft Project with Azure DevOps, automating redundant tasks and achieving up to 700% in time savings or ~$80.00 cost savings per weekly upload per program for Program Managers by streamlining project management processes -
Ecommerce Project ManagerJackson Dawson Apr 2021 - Jan 2023Dearborn, Michigan, United States• Identify, outline, and create major processes for the critical function of creating an eCommerce experience for a major automotive client in the United States and Canada• Lead recruiting activities with human resources to successfully source specialists and people leader candidates; including creating a comprehensive interview guide utilized and shared across other projects to ensure synchrony in hiring practices and candidate quality• Create/edit comprehensive content pieces that are pushed out to 3000+ field locations to provide updates on an evolving eCommerce experience• Track campaign status, deliverables and manage issues that could impact the campaign or overall project health• Create ad-hoc reporting utilizing complex formulas to capture business requests and critical information for use in building a strategic and targeted approach for continued program development• Own and lead HTML content editing to significantly reduce time between development and deployment of field campaigns by 75% -
Assistant Contact Center ManagerTeleperformance Dec 2020 - Apr 2021Warren, Michigan, United States• Managed operations and success of 8 direct reporting managers and 100+ indirect reports across multiple business units• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans for success• Source and recruit top tier talent internally and externally to fill leadership vacancies• Collaborated cross-functionally with support groups (HR, Talent Acquisition, Training) to create a better onboarding and training experience to boost employee retention• Deployed weekly/ monthly rotational strategies for success to overcome hurdles experienced in recruiting and impacts during the COVID-19 pandemic response• Facilitated positive sales culture development sessions with all incoming sales new-hire groups of 20+ employees per session -
Test & Learn SupervisorTeleperformance Aug 2019 - Dec 2020Detroit, Mi• Full cycle recruiting to source and onboard test agents responsible for piloting new products and processes.• Created onboarding glide path for new recruits to provide a more tailored onboarding and employee experience to meet project deliverables• Guided team in call center sales environment, coaching employees to maintain best-in-class testing and performance• Tested, identified, and troubleshot problems in pilots to eliminate issues and ensure consistency• Established tailored tracking and reporting for each pilot to ensure 100% adherence to objectives and delivery
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Cadillac Sales Team LeadConcentrix May 2018 - Aug 2019Warren, Michigan, United States• Lead and managed team of 9-16 Cadillac Blue Button Welcome Call Advisors in a new start-up team• Lead new hire focus groups to boost agents sales acumen observing a 7-10% KPI gain from graduates• Exceeded sales quotas and increased profitability through effective sales strategy coaching and development of personnel -
Blue Button Welcome Call Team LeadConcentrix Nov 2017 - May 2018Warren, Mi• Lead and managed team of 16-20 Onstar Blue Button Welcome Call Advisors• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Assessed sales reports to identify and enhance sales performance, support current business strategy and capitalize on direct employee engagement.
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Customer Care Team Leader, OperationsConcentrix Aug 2016 - Nov 2017Warren, MiLead team of 10-16 employees that conferred with customers regarding OnStar product or services concerns to resolve problems and drive positive customer experiences.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Analyzed and solved multi-faceted problems that resulted in a damaged customer relationship and assigned the case to the most suited representative to resolve the concern.
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SalespersonNordstrom Sep 2015 - Aug 2016Clinton Township, MichiganSell merchandise within and outside of home departmentProvide exceptional customer serviceBuild a client baseMeet personal sales quotaOpen new credit/ debit accountsComplete mail orders for in-store customersComplete phone orders for other store branch/ customersMaintain and merchandise sales floor in home departmentUtilize register to provide a proficient point-of-sales experience -
Sales AssociateMacy'S Jun 2015 - Sep 2015Sterling Heights, MichiganSell shoes and provide customer serviceAttain and surpass set individual sales goalsMaintain sales floor Make product suggestionsUtilize register to complete point of sales operationsMaintain stock room Open new store credit accountsComplete phone orders -
Senior AssociateZara Usa Feb 2014 - Mar 2015Chicago, IllinoisTrain new employees Oversee jr sales associates' work and floor coverageManage break/ lunch coverage for new employeesManage floor displays to ensure correct product availabilityAssist with product placement to improve salesManage and maintain assigned zone throughout shiftProvide customer service (styling advice, product suggestions/ substitutions, online ordering, telephone inquiries, inventory/ product retrieval, semi-annual inventory auditing, etc)Manage fitting rooms -
Sales AssociateExpress Sep 2013 - Feb 2014Chicago, IllinoisProvide customer assistanceCashierFitting room maintenanceMaintain zone during shiftAnswer phone callsComplete online orders
Kendall Smith Education Details
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Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Kendall Smith
What company does Kendall Smith work for?
Kendall Smith works for General Motors
What is Kendall Smith's role at the current company?
Kendall Smith's current role is IT Launch Program Manager at General Motors | Driving Automotive Innovation & Large-Scale System Implementations.
What is Kendall Smith's email address?
Kendall Smith's email address is ks****@****son.com
What schools did Kendall Smith attend?
Kendall Smith attended Capella University.
Who are Kendall Smith's colleagues?
Kendall Smith's colleagues are James Caan, Sergio Cabrera, Jason Spitzley, Ivan Spencer, Kevin Catling, Charles Burke, Nick Bradley.
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Kendall Smith
Redwood City, Ca2fb.com, intelycare.com -
Kendall Smith
Chicago, Il1ey.com2 +131373XXXXX
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Kendall Smith
Washington Dc-Baltimore Area2ostglobal.com, chegg.com
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