- Receives inbound calls from customers.- Responds to emergencies and manages stressful situations using effective oral communication skills.- Acknowledge and provide solutions to customers' issues.- Utilizes probing transitioning skills to understand concerns.- Manages difficult and non-difficult customers utilizing soft skills.- Pilots and tests new customer contact programs, processes and technology.- Interacts with other departments to resolve customer issues. - Follow up with customers to ensure issues are resolved.- Demonstrates ability to understand Call Center processes.- Process connection and disconnection of utility services.

- Focused on assistance with new business start-ups, business expansion, business plan development, financial management, marketing.- Planned meetings with clients and proposed a business model canvas.- Created and presented ad hoc reports to clients that will add value to their business. - Worked with the clients to identify strategic issues they are currently facing.- Provided website analysis and recommendations to highlight positive and inconsistent features within the website.- Provided social media recommendations and discussed insights into how they can better utilize social media on various platforms.- Created a sales report strategy to provide strategic insights and recommendations as to how clients can increase their sales.- Utilized business modeling techniques to paint a picture of the client’s business. Used those same techniques to illustrate a potential growth plan and what the client needs to do to implement said plan.- Created a productized list of each service the client provides. Provide recommendations as to the potential value add and target audience of each product.- Conducted market research and trend analysis to assess the potential viability of expanding into a new market.