Kendall Mata Email & Phone Number

San José, Cr

Poway, California, Estados Unidos

 Identify, source, and attract highly skilled IT professionals through various channels, including job boards, social media, networking events, and referrals. This pertains specifically to filling IT roles within government state agencies throughout the United States. Build and maintain a strong pipeline of candidates to meet current and future hiring needs. Conduct thorough screening and assessment of IT candidates to ensure alignment with job requirements and organizational… Show more  Identify, source, and attract highly skilled IT professionals through various channels, including job boards, social media, networking events, and referrals. This pertains specifically to filling IT roles within government state agencies throughout the United States. Build and maintain a strong pipeline of candidates to meet current and future hiring needs. Conduct thorough screening and assessment of IT candidates to ensure alignment with job requirements and organizational culture. Develop Boolean search strings to match candidate profiles with job requirements, ensuring a high level of relevance and suitability. Evaluate technical skills, experience, and qualifications to match candidates with suitable positions. Utilize job boards, social media, and other relevant platforms to maximize the reach of job postings. Facilitate salary negotiations and ensure that offers are competitive and aligned with both candidate expectations and company policies. Utilize Applicant Tracking System (ATS) to track and manage candidate progress throughout the recruitment lifecycle. Generate and analyze reports to assess the effectiveness of recruitment strategies and make data-driven improvements. Stay updated on best practices in IT recruitment and implement new strategies to enhance the overall recruitment process. Actively participate in regular team meetings, providing updates on the status and coverage of job requirements. Establish and maintain relationships with clients and employers, facilitating the gathering of required documentation, including copies of IDs and Visa statuses. Conduct research to stay updated on market rates for IT job positions, ensuring competitiveness in offers to candidates.Environment: Microsoft Office, Microsoft Teams, Word, Excel, PowerPoint, Outlook, Yammer, Vonage Business, Adobe Acrobat, Microsoft Edge, LinkedIn, SharePoint 2013, ChatGPT, DigiSigner, Zoom, CEIPAL. Show less

San Jose

 Managed the end-to-end compliance process for establishing Escrow Accounts for new clients. Gathered and reviewed required documentation from clients, working closely with the compliance officer to ensure accuracy and adherence to KYC (Knowledge Your Client) policy. Demonstrated strong analytical skills to meticulously analyze client documents, ensuring compliance with regulatory requirements. Prepared monthly reports, including the SICVECA report, detailing all significant… Show more  Managed the end-to-end compliance process for establishing Escrow Accounts for new clients. Gathered and reviewed required documentation from clients, working closely with the compliance officer to ensure accuracy and adherence to KYC (Knowledge Your Client) policy. Demonstrated strong analytical skills to meticulously analyze client documents, ensuring compliance with regulatory requirements. Prepared monthly reports, including the SICVECA report, detailing all significant financial transactions and activities to satisfy regulatory obligations with SUGEF. Prepared various documents and presentations, as part of due diligence processes, such as investigating clients' criminal records. Tracked the source of funds by analyzing account statements, ensuring transparency and compliance with regulatory standards.Relevant recruitment context:As a compliance officer assistant at a small company with 40 employees with no HR department we had to split the tasks within the whole team members according to their skills and choice. I was responsible for interviewing new prospects for the compliance department. My tasks included: Conducting initial interviews with candidates to assess their suitability for the role. Evaluating candidates' skills, experiences, and cultural fit within the company. Providing detailed feedback and recommendations directly to the Compliance Head Manager and CEO, who conducted the final interview and made the hiring decision together. Managing the onboarding process, including setting up system access and ensuring all necessary resources were available for new hires. Introducing new team members to the existing staff and facilitating a smooth integration into the team. Providing comprehensive training through various methods, including one-on-one sessions, theoretical instruction, and shadowing existing team members to ensure a thorough understanding of department responsibilities and tasks. Show less

San Jose, Costa Rica

 Provided exceptional customer service to Capital One customers by promptly addressing inquiries, concerns, and issues related to fraudulent transactions on their accounts. Assisted customers in understanding the nature of potential fraudulent activity and explained the steps necessary for resolution. Conducted thorough investigations into reported or suspected fraudulent activity, including analyzing transaction histories and verifying customer information. Worked diligently to… Show more  Provided exceptional customer service to Capital One customers by promptly addressing inquiries, concerns, and issues related to fraudulent transactions on their accounts. Assisted customers in understanding the nature of potential fraudulent activity and explained the steps necessary for resolution. Conducted thorough investigations into reported or suspected fraudulent activity, including analyzing transaction histories and verifying customer information. Worked diligently to resolve fraudulent transactions in a timely manner, ensuring customers' accounts were protected Educated customers on best practices for protecting their accounts and sensitive information from fraud. Effectively communicated complex security and fraud-related information to customers in a clear and understandable manner. Managed credit card accounts by efficiently canceling lost or stolen cards, ensuring the security of customer accounts and funds. Approved cash advances on credit cards, providing customers with access to additional funds as needed. Led the Lost/Stolen/Replacement (LSRP) process, which involved blocking compromised cards and coordinating the issuance of new ones to customers. Ensured a smooth and secure transition for customers by swiftly addressing card replacement needs. Handled monthly payments on credit card accounts, facilitating on-time payments for customers and assisting with billing inquiries. Conducted a thorough identification process during customer interactions to authenticate their identity and prevent unauthorized access to accounts. Implemented security protocols and verification procedures in compliance with banking and financial regulations. Adhered to strict security and compliance guidelines to safeguard customer data and maintain the integrity of credit card accounts.Environment: Amer, Adobe Connect, Amazon Connect, EMPATH, IRIS, TSYS, Zoom. Show less

High School Diploma, High School

English Access Microschoolarship Program, English

Advanced English Level, English

Advanced English C1, English