Kendall M. Email & Phone Number

Appleton, Wi, Us

Zurich, Ch

• Translate business requirements into IT solution designs• Write functional requirements, develop test plans, conduct testing, and coordinate User Acceptance Testing• Implement enhancements and defects on time in full, in scope & budget; process key-user requests or issues: specification of new developments or customizing, update or proposal of user working instructions; guidelines on the day-to-day use of the solution• Provide support for corrections to issues raised by Helpdesk or Business Support teams, including debugging as appropriate.• Multi-task and set priorities, i.e. ensuring the priorities are aligned and respected across the Business Unit• Extract and load data into SMS per the governance process• Assist business users with reporting as required• Maintain and communicate metrics related to projects, incident management, and changes

Zurich, Ch

Zurich, Ch

•Navigated ERP systems to implement new configuration, data validation, and testing•Supported go-lives for multiple, large-scale ERP (SAP) deployments•Conducted system enhancements, configuration, incident resolution, testing, and projects•Led business enhancement project centered around upgrading a warehouse release form•Participated in an SAP – Ariba upgrade – helped with testing and validation•Managed third-party contractor interactions on the KC-EDI project•Partnered with various business functions to gain process knowledge•Supported business in various capacities such as project management, individual performance, and team-oriented projects•Grew in personal and organizational communication skills through interactions with peers and business personnel•Received two extensions for performance