Customer Service Specialist
Dandenong South
- Office management and sales and administrative functions. Managed multiple priorities.- Provide high quality and timely support to Dobsons retail store network, internal sales support and company directors.- Provide sales support for satellite stores, help monitor staff needs, assist staff with problem solving, assist instore staff, assist with client contact and enquiries.- Provide assistance to sales teams and handle their special requests and act as a liaison between sales… Show more - Office management and sales and administrative functions. Managed multiple priorities.- Provide high quality and timely support to Dobsons retail store network, internal sales support and company directors.- Provide sales support for satellite stores, help monitor staff needs, assist staff with problem solving, assist instore staff, assist with client contact and enquiries.- Provide assistance to sales teams and handle their special requests and act as a liaison between sales representatives and internal departments. Engagement driver between departments and internal staff.- Present a professional, welcoming first contact to all clients, prospective families, schools, staff etc - by telephone, in person, and email.- Managed sales inbox and answering all phone enquiries in a confident, warm and welcoming manner.- Provide support for sales and marketing/communications team maintaining mailing lists, school price lists and correspondence, web updates, presentation books, brochures and print development. - Customer eCommerce order management and maintenance of Dobsons website.- Managed all branding applications - embroidery, screen printing, heat press services- Wholesale client quotes (prepare and submit to sales team, follow up, manage and execute).- Data/Order entry of wholesale and retail sales orders. Meticulous care and attention to detail executed.- Data/Order entry of supplier purchase orders. - Local supplier relationship management. Supplier sourcing and negotiating.- Product returns and complaints management. Solving customer issues. Show less