Kendall Sears Email and Phone Number

 Lead and support 12 member Professional Services US team, ensuring success in delivering multiple million dollars’ worth of value add, on time ONESOURCE Global Trade Management implementations, aimed to facilitate trade logistics and compliance, while ultimately ensuring client satisfaction Strategize and identify upsell opportunities with existing client base Partner with Sales and Account Management team to position and scope Professional Service fees for new sales… Show more  Lead and support 12 member Professional Services US team, ensuring success in delivering multiple million dollars’ worth of value add, on time ONESOURCE Global Trade Management implementations, aimed to facilitate trade logistics and compliance, while ultimately ensuring client satisfaction Strategize and identify upsell opportunities with existing client base Partner with Sales and Account Management team to position and scope Professional Service fees for new sales opportunities Advocate team’s adoption and spearhead change management tactics following acquisition and department realignment Show less

ONESOURCE Global Trade, powered by Integration Point, offers a comprehensive suite of global trade management products encompassing all industries, geographies, and trade programs. With team members across every major continent, ONESOURCE Global Trade, powered by Integration Point, delivers visibility and localized knowledge for 180+ countries, enabling companies to achieve global compliance while maximizing supply chain savings.Director within our Client Delivery department, driving… Show more ONESOURCE Global Trade, powered by Integration Point, offers a comprehensive suite of global trade management products encompassing all industries, geographies, and trade programs. With team members across every major continent, ONESOURCE Global Trade, powered by Integration Point, delivers visibility and localized knowledge for 180+ countries, enabling companies to achieve global compliance while maximizing supply chain savings.Director within our Client Delivery department, driving and setting the direction for teams responsible for the implementation and post production support of our GTM client base. - Lead three cross-functional teams around the globe, establishing a culture of excellence and dependability for our clients, while promoting individual growth and development- Strategize business progress and client partnerships with other department and company leadership - Successfully co-led department reorganization, ultimately merging two historically separate departments, in order to better serve our client needs- Identified opportunities and drove changes into ultimate adoption within our internal processes based on the business’s growth, employee needs, and client satisfaction Show less

Manager accountable for half of our United States Client Services department. Lead a team of 10-15 people focused on the Global Trade Management platform and implementations. Leverage experience and gained expertise to lead and design large scale, multi country, GTM implementations. ▪ Responsible for ensuring the timely success of all GTM projects from Kick Off through fruition upon Go Live into Production.▪ Provide guidance, advice, and training to other project leads and junior… Show more Manager accountable for half of our United States Client Services department. Lead a team of 10-15 people focused on the Global Trade Management platform and implementations. Leverage experience and gained expertise to lead and design large scale, multi country, GTM implementations. ▪ Responsible for ensuring the timely success of all GTM projects from Kick Off through fruition upon Go Live into Production.▪ Provide guidance, advice, and training to other project leads and junior team members.▪ Improve the team’s implementation practices via standardization and reevaluation to ensure we offer our clients best practice approaches.▪ Develop structure for the team’s implementations to provide increased value to our clients, and ultimately allow the Client Services team as a whole to scale more efficiently and prepare for growth in demand.▪ Advocate for my team members to enable them to pursue opportunities for individual as well as team growth.▪ Spearhead targeted initiatives to improve and streamline internal processes and communication. Show less

Senior Client Services Manager responsible for leading successful project implementations of web-based Global Trade Management Systems to facilitate import and export logistics, trade compliance, and navigating government regulations. Subject Matter Expert driving design and product growth for the company’s Entry Visibility solution. ▪ Managed junior members of the team by allocating tasks on projects, while simultaneously training and motivating them to become essential assets within the… Show more Senior Client Services Manager responsible for leading successful project implementations of web-based Global Trade Management Systems to facilitate import and export logistics, trade compliance, and navigating government regulations. Subject Matter Expert driving design and product growth for the company’s Entry Visibility solution. ▪ Managed junior members of the team by allocating tasks on projects, while simultaneously training and motivating them to become essential assets within the company.▪ Intimately worked with Global 500 clients to understand their business and trade processes to most effectively implement software solutions to their advantage.■ Partnered with Senior Vice Presidents to improve the current product suite by offering advice and suggestions based on hands on client experience.■ Developed a new standardized approach and solution providing expedited project rollouts and broader market opportunities.■ Served as the ‘Guinea Pig’ and liaison for International Rotations by working in the newly formed Brussels office for three months in early 2013 to train the employees and integrate the company culture.■ Utilized SQL skills and technical knowledge of data flow to problem solve and configure software. Show less

Client Services Manager responsible for the implementation of web-based Global Trade Management systems. Intimately work with clients to understand their business and trade processes to most effectively implement software solutions to their advantage. Design and configure customized solutions based on analysis of clients’ needs. Leverage International Business knowledge and German and French language skills to better collaborate with international clients, businesses, and… Show more Client Services Manager responsible for the implementation of web-based Global Trade Management systems. Intimately work with clients to understand their business and trade processes to most effectively implement software solutions to their advantage. Design and configure customized solutions based on analysis of clients’ needs. Leverage International Business knowledge and German and French language skills to better collaborate with international clients, businesses, and organizations.  Train clients on system operation and daily functions. Show less

Collaborated with the managers and tasked with a variety of projects within the headquarters in a creative and analytical capacity. Facilitated the daily administrative logistics to allow the managers to refocus their time during a hiring period. Reviewed and recommended potential new hires from 75 candidates. Edited the daily pharmaceutical sales representatives’ doctor request forms for accuracy. Created and designed new user-friendly forms for employees, such as a Travel… Show more Collaborated with the managers and tasked with a variety of projects within the headquarters in a creative and analytical capacity. Facilitated the daily administrative logistics to allow the managers to refocus their time during a hiring period. Reviewed and recommended potential new hires from 75 candidates. Edited the daily pharmaceutical sales representatives’ doctor request forms for accuracy. Created and designed new user-friendly forms for employees, such as a Travel Request Form. Show less

Satisfied guests and fostered enthusiasm for the restaurant during it’s opening phase. Took initiative in handling the many demands of participating in a fast paced restaurant environment. Provided cultural insight to patrons regarding the German menu. Related to foreign customers and utilized the opportunity to practice German

Collaborated with the product management team to analyze markets for growth and profitability opportunities, domestic and international. Responsible for conducting product promotions, feasibility studies and inventory analyses. Developed online marketing tool indicating the financial benefits when purchasing Hubbell’s energy efficient products. Edited through completion the HLO&I sections of 2009 Product Selection Guide consisting of over 600 pages of detailed product… Show more Collaborated with the product management team to analyze markets for growth and profitability opportunities, domestic and international. Responsible for conducting product promotions, feasibility studies and inventory analyses. Developed online marketing tool indicating the financial benefits when purchasing Hubbell’s energy efficient products. Edited through completion the HLO&I sections of 2009 Product Selection Guide consisting of over 600 pages of detailed product descriptions. Captured thousands of dollars in lighting project opportunities while contributing to the research and launch of an ARRA stimulus website. Show less

Responsible for coordinating the seating of guests in a high scale, restaurant environment. Anticipated and satisfied the wishes of over 200 guests per night.

Handled the requests of guests in a dynamic environment during ten-hour shifts.  Kept composure under pressure while handling hundreds of dollars a night.