Kendall Smith Email & Phone Number

Richmond, Virginia

- Define new standards and processes that improve team collaboration, knowledge, and overall quality.- Create and execute complex test plans, release plans, and content migration efforts. - Produce and maintain in-depth web-based training documentation, lead training sessions, and guide the client towards creating accessible, well-rounded content. - Create technical implementation plans that leave no room for questions or open interpretations and keep the core principles of a good content model in focus (descriptive, usable, resilient, and manageable). - Identify hidden influences that may cause a release or plan to fail and help guide the team towards course correction.- Support, mentor, and raise the bar for all QA team members to ensure everyone is in alignment and progressing forward.- Regularly seek out opportunities to learn and teach others.

Richmond, Va

- Trained and managed a team of 15+ QA and HTML resources who migrated and tested more than 15,000 content items, in over 20 languages, into Ektron’s CMS for a project with Eastman Kodak.- Developed test cases and performed manual functional testing on a wide variety of client projects in an effort to seek out problems they may encounter.- Tested the functionality of the CMS to ensure content could be easily maintained and custom widgets worked as expected.- Verified that the layout and functionality of each site accurately matched the functional requirements, user experience deliverables, and technical solution materials. - Performed cross-browser and mobile testing.- Worked closely with the development team to resolve open bugs.- Set up projects, users, and workflows in Jira.- Manually migrated content into Ektron for multiple sites.