Kendall Thomas Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

Greater Denver Area

Developing process and UI improvements for the primary tool used by frontline technical support for Enterprise Business customers. Managing and monitoring projects to completion and developing enhancements to improve agent knowledge of Enterprise products and overall customer experience.

7150 S. Fulton St., Centennial, Co 80112

Coordinating and reviewing training & end user content for 200+ Enterprise Business Service Technicians and Engineers, Building cross-organizational roadmaps for yearly development and deployment, Improving team efficiency and customer experience by standardizing process, Writing process...

7150 S. Fulton St, Centennial, Co 80112

Fielded technical support calls from Comcast Business Enterprise customers across multiple advanced products, Offline auditing projects, Delivered training for fastest growing, multi-million dollar voice product Business VoiceEdge, Escalation support, One of five original team members for Strategic Account support targeting Enterprise customers with a monthly MRC of + $25,000.

Lone Tree, Co

As a Children's Lead, I am responsible for maintaining the displays and organization of the department, recognizing and featuring sales trend opportunities, training booksellers to the department, and maintaining a working knowledge of the product while providing customer assistance. Projects often require coordination with other departments in the store, and I assist with large events.

Lone Tree, Co

While Bargain Lead, my primary duties included receiving, shelving, and organizing bargain product in the Receiving Department and on the sales floor. I built and maintained displays, trained booksellers to department shelving standards, and, if time permitted, assisted in zone maintenance in other areas of the store.

Lone Tree, Co

As a Book and Music Seller, I attained the basic skills of fast cashiering, customer service, both in the store and over the phone, shelving product, researching product, and selling memberships. Working in a specialized department, I created Music displays and helped maintain overall organization in the department as well. With the release of the eReader Nook, my duties grew to include acquiring knowledge of digital product, developing skills to sell digital devices, and troubleshooting malfunctioning Nooks.

Bachelor Of Arts (B.A.), International Studies

Liberal arts education with a focus on historical inter-cultural relations and a heavy emphasis on writing skills.

Associate Of Arts (A.A.), History