•Maintains employee confidentiality•Maintains accurate employee records as per Therapy Playground practices•Oversees all PTO/LWOP/FMLA requests•Assists eligible employees with enrollment in company sponsored benefits•Facilitates office-related problem-solving, with a positive attitude, and a calm, composed demeanor•Updates lead/office goal spreadsheets monthly•Conducts monthly 1-on-1 meetings with all office staff members•Completes on-boarding procedures for new employees, from start to finish.•Completes weekly audits for employee timecards and monthly audits for employee schedules•Creates the Power Point slides for company staff meetings•Schedules and participates in all employees' annual reviews•Schedules Lunch & Learns•Makes arrangements to celebrate staff, such as work anniversaries and birthdays•Provides administrative support to the clinical director and other office employees•Responsible for day-to-day operations related to office staff•Delegates and manages all day-to-day operations of the front and back office•Schedules and leads weekly office meetings to address current issues in workflow and training needs•Updates and maintains office policies as necessary•Coordinates with IT department with needs of office staff and therapists•Maintains all credentialing for providers•Participates in weekly webinars designed to further knowledge of the EMR. Applies what is learned to develop improved operations of the practice•Addresses customer complaints and interoffice conflict•Participates in marketing (blog, podcast, lunch and learns, etc.)•Plans and participates in morale boosting activities for staff and community (spirit week, Halloween, etc.)•Participates in recruitment•Plans and participates in community outreach activities (bike day, wheelchair clinic, etc.)

•Pre-testing I- auto refraction, lensometry, tonometry and topography•Pre-testing II – preliminary case history including current medical conditions. Visual acuities, dial in, phoropter, color vision and drop instillation•Special testing – visual fields, fundus photography, slit lamp photography, optic vision screener•Processes patient’s information through the computer system•Helps maintain the operation of the reception records and examination room area•Retrieves patient records from other clinics•Manages continuous patient flow by effectively communicating with team members and providers•Prepares referrals, work and/or school excuse letters, written prescriptions for providers to sign and staff consult letters to primary care provider•Conducts inventory of supplies at the stock examination rooms. Verifies and maintains stock level and recommends disposals for all expired supply items•Assigns general office duties and cleaning to staff members•Works closely with the Optical Manager and Billing Manager to ensure whole practice is running smoothly

•Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT•Scribe •Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)•Clean all examination equipment including tonometer tip•Set phoropter to patient RX or re-set to plano (per doctor's request)•Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications•General office duties and cleaning to be assigned by manager

• Receive customer payments• Answer phones• Provide general information about the business • Handle money responsibility