Kendall Montgomery Email & Phone Number

Riverview, Fl, Us

Riverview, Florida, United States

• Played a key role in building and maintaining 27 VDI images. Assisted and administered four VDI environments globally. • Provided support to newly deployed Azure virtual environment of 1.5K virtual desktops. • Developed and implemented image versioning process for Horizon Instant Clone VDI.• Helped with the daily operation of the global Horizon VDI environment of 3.5K endpoints.• Managed VDI images (Persistent and Instant Clone) with Windows monthly patching through SCCM. Demonstrated understanding of Horizon View Instant Clones and Pool Management.• Developed strong working relationships with internal IT support teams and vendor contacts.• Established a key role in executive (C-Level) on-call support. Aided with rotating on-call schedule for VDI environment.• Recognized for assisting Horizon and other enterprise application/server upgrades.• Collaborated with vendors in troubleshooting and disaster events.• Represented the EUC VDI Team on multiple incident resolution calls.• Worked closely with vendors to create and implement upgrade plans.• Led several overnights to train and assist the offshore VDI team on new updates to the VDI environment.

Greenwood Village, Colorado, United States

• Monitored and resolved issues from users through the Remedy ticket system.• Utilized SCCM for imaging laptops and pushing software and patches to devices.• Managed new-hire equipment setup and training of IT-related systems.• Completed Multiple M&A projects responsible for integrating 500 acquired employees into standard hardware and software in laptop and VDI environments.• Assisted in migrating 4K associates from Windows 7 to Windows 10 on laptops/desktops. Aided with migrating 2.5K associates from Windows 7 to Windows 10 on VDIs.• Helped with closing down and moving offices to new locations, including user desk setup and un-racking and re-racking / cabling servers and phone systems. Assisted in closing down unneeded offices and recycling EOL devices.• Set up new users’ equipment and accounts in Active Directory and Office 365.• Worked with multiple teams across the organization to create and maintain an effective PC inventory tracking system.• Led training for the service desk on technical issues and various end-user programs to help streamline support.• Worked closely with facilities to maintain offices. Installed AED device; responsible for UPS maintenance, Server Room cleaning, after-hours maintenance, and audio/video devices in conference rooms; and scheduled service repairs/maintenance.• Relocated from Greenwood Village Colorado to Tampa Florida in 2019 to assist with a M&A and to support that office.

Greenwood Village, Colorado, United States

• Designed and managed PC build process to support network restraints and software requirements.• Created and documented new-hire build and employee termination process with support of senior management, sales, and operations. • Supported desktop and network issues logged through ticket process embedded in Salesforce.com.• Aided with system upgrades; completed migration to MS Server 2003.• Assisted with on-call rotation reflective of software release cycles system/network outages. Completed analysis and evaluation of new hardware and software applications’ effect on network infrastructure to present recommendations to division senior management. Managed services software and fire suppression system. • Recognized as Microsoft Exchange Administrator (2000 and 2003), Genifax Administrator, and Telecom Administrator.• Oversaw hardware procurement, PCs, servers, and peripherals, and software analysis for network compatibility and business needs.• Ordered new hardware from Dell and CDW.• Installed and maintained the Avaya phone system.• Created groups in Active Directory to handle user access to network locations.• Utilized Kaseya Deploy to push out software to users’ computers.• Aided with keeping Windows servers patched.

Greenwood Village, Colorado, United States

Directed end-user technical support for web-based software applications: browser setup, hardware settings, software requirements, and internet connectivity. Designed, documented, and managed organizational software troubleshooting process. Oversaw new-hire setup. Built new-hire PCs and created new employee accounts on all network systems. Supported customer technical issues. Designed, published, and maintained a customer troubleshooting manual. Performed internal desktop support. Created hardware and software organizational tracking system.

Greenwood Village, Colorado, United States

Led training of customers on web-based screening software applications. Documented customer needs and worked with the sales team to implement strategies for maintaining customer relationships. Oversaw account management department in technical support. Established contact with customers. Enrolled customers in web-based software applications. Maintained relationships with customers. Individualized contact strategy for each customer.