Manage roofing projects from start to finish, ensuring quality control and customer satisfaction. +Inspect homes and commercial buildings for storm related damage, maintenance issues and defects.+Meet with insurance adjusters, verify scope and estimate projects using Eagleview, Xactimate and Roof.link software. +Understand local codes and verify projects are completed to code. +Facilitate claims for customers and negotiate with insurance carriers. +Complete material orders.+Manage subcontractors, installation and site safety. +Guarantee profitability on all projects.+Train new Project Managers

Build relationships with vendors and organizations, meet with potential clients, estimate projects, create proposals, sell and manage projects to completion. Work with the Business Development Manager on social media marketing and reputation management.+Develop and build “Specialty Services” Department (e.g. fire and water loss pack outs, complex cleaning, etc.)+Develop systems and procedures (e.g. sales and estimating processes and project management best practices)+Manage project from start to completion working with customers, other vendors, and field technicians.

Established and managed all aspects of the high-volume insurance and financial services agency, including overseeing operations, HR, sales, marketing, and finances. Hired, trained, and led a 6-member sales and service team responsible for 1K+ customer accounts. Developed and managed a sustainable and balanced budget.+ Employee Engagement – ¬Created and facilitated staff training, including instructing the team on a proactive customer service approach, enabling the organization to achieve higher than State average client retention.+ Process Optimization – Introduced new systems to modernize the organization and streamline processes, such as working with an IT vendor to implement a secure shared document storage and retrieval system.+ Operational Excellence – Maintained uncompromising levels of regulatory compliance and documentation, resulting in the organization passing all annual audits and successfully and confidently defending rare claims.+ Led the team to secure 2,250 policies and $1M+ premiums over 10 years, with ~30% annual revenue growth, while maintaining unfaltering levels of compliance, integrity, and operational excellence+ Training and Development – Developed and coached the team on systems and procedures (e.g. sales and service scripts, forms, etc.) that drove outstanding customer experiences, increased data integrity, and minimized risk.+ Coaching / Mentoring – Cultivated a culture of collaboration, accountability, and service among the team by facilitating frequent team meetings, consistent one-to-one coaching, and individualized growth plans.

Provided a full portfolio of administrative support to city government and elected officials, from coordinating events and arranging travel to researching and responding to citizen inquires. Partnered with the 4-member support team to transform office operations by standardizing procedures and eliminating stifling inefficiencies.

Instructed both youth and adults in English Language and US culture. Developed lesson plans, with a focus on engaging a broad range of learners and learning styles.