As a Global Strategic Account Director at Khoros, I lead highly talented teams dedicated to supporting our most strategic and innovative client partnerships.With over a decade of experience, I have helped some of the world’s leading brands deliver exceptional customer experiences at scale — engaging customers wherever they are, powered by AI and automation. My background in strategic consulting and design thinking enables me to lead with empathy and craft strategies that build trust and loyalty.Areas of Expertise and Interests:- Customer-Led Growth Strategy & Management- Strategic Account Management- Customer Engagement Strategy- Voice of Customer & Advocacy- CX Trends & Insights (Friction and Sentiment)- Conversational Customer Service & Commerce- AI and Automation in CX across digital channels- Customer Journey OptimizationOutside of work, I am a lifelong tennis player, an avid hiker and skier in Colorado’s San Juan National Forest and Uncompahgre Wilderness, a gaming enthusiast, and a design lover. Coaching youth tennis and lacrosse and advising startup entrepreneurs have been some of my most rewarding learning experiences.
Listed skills include User Experience, Strategy, Start Ups, Mobile Devices, and 20 others.
