Kevin Kendall

Kevin Kendall Email and Phone Number

CX and Strategic Account Leader @khoros @ Khoros
Kevin Kendall's Location
Austin, Texas, United States, United States
Kevin Kendall's Contact Details
About Kevin Kendall

As a Global Strategic Account Director at Khoros, I lead highly talented teams dedicated to supporting our most strategic and innovative client partnerships.With over a decade of experience, I have helped some of the world’s leading brands deliver exceptional customer experiences at scale — engaging customers wherever they are, powered by AI and automation. My background in strategic consulting and design thinking enables me to lead with empathy and craft strategies that build trust and loyalty.Areas of Expertise and Interests:- Customer-Led Growth Strategy & Management- Strategic Account Management- Customer Engagement Strategy- Voice of Customer & Advocacy- CX Trends & Insights (Friction and Sentiment)- Conversational Customer Service & Commerce- AI and Automation in CX across digital channels- Customer Journey OptimizationOutside of work, I am a lifelong tennis player, an avid hiker and skier in Colorado’s San Juan National Forest and Uncompahgre Wilderness, a gaming enthusiast, and a design lover. Coaching youth tennis and lacrosse and advising startup entrepreneurs have been some of my most rewarding learning experiences.

Kevin Kendall's Current Company Details
Khoros

Khoros

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CX and Strategic Account Leader @khoros
Kevin Kendall Work Experience Details
  • Khoros
    Global Strategic Account Director
    Khoros Feb 2019 - Present
    Austin, Texas, Us
    As a Global Strategic Account Director at Khoros, I lead highly talented teams supporting our most strategic and innovative client partnerships. Together, we help the world's most innovative brands harness the power of human connection across every digital interaction to provide exceptional and frictionless customer experiences powered by AI and Automation.[Outcomes]$40M+ in influenced revenue114% Avg NRR past four years100% Brand Retention past four years
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  • Khoros
    Director, Strategy And Advisory Services
    Khoros Mar 2013 - Feb 2019
    Austin, Texas, Us
    Strategic Accounts: Google, Electronic Arts, Spotify
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  • Fleet Device Management
    Advisor
    Fleet Device Management Jan 2022 - Present
    San Francisco, California, Us
    View
  • The Sails Company
    Advisor
    The Sails Company Jan 2013 - Present
    Austin, Tx, Us
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  • Alcatel-Lucent Motive
    Director, Connected Home & Mobile Experience
    Alcatel-Lucent Motive Jun 2011 - Mar 2013
    [Acquired by Alcatel-Lucent]Motive (NASDAQ: MOTV) provides software for managing broadband and mobile data services to the world's largest telco companies including AT&T, Verizon and British Telecom.
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  • Alcatel-Lucent Motive
    Practice Manager
    Alcatel-Lucent Motive Jan 2007 - May 2011
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  • Alcatel-Lucent Motive
    Senior Deployment Manager
    Alcatel-Lucent Motive Jan 2004 - Jan 2007
    View

Kevin Kendall Skills

User Experience Strategy Start Ups Mobile Devices Telecommunications Interaction Design Mobile Applications E Commerce Wireframes Strategic Partnerships Product Development Mobile Strategy Prototype Software Development Software Project Management Design Strategy Mobile Ux Customer Journey Mapping Social Business Service Design Product Management Software As A Service Experience Strategy Google Design Sprint

Kevin Kendall Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
    Software Product Management Certificate Program
  • Adaptive Path - Ux Intensive
    Adaptive Path - Ux Intensive
    Service Design & Interaction Design.
  • University Of Houston
    University Of Houston
    Italian Studies

Frequently Asked Questions about Kevin Kendall

What company does Kevin Kendall work for?

Kevin Kendall works for Khoros

What is Kevin Kendall's role at the current company?

Kevin Kendall's current role is CX and Strategic Account Leader @khoros.

What is Kevin Kendall's email address?

Kevin Kendall's email address is ke****@****mac.com

What is Kevin Kendall's direct phone number?

Kevin Kendall's direct phone number is +151242*****

What schools did Kevin Kendall attend?

Kevin Kendall attended The University Of Texas At Austin, Adaptive Path - Ux Intensive, University Of Houston.

What are some of Kevin Kendall's interests?

Kevin Kendall has interest in Mobile, Art Museums And Galleries, Books, Business, User Experience, Social Crm, Skiing, Interaction Design, Startup Advice And Strategy, Social Commerce.

What skills is Kevin Kendall known for?

Kevin Kendall has skills like User Experience, Strategy, Start Ups, Mobile Devices, Telecommunications, Interaction Design, Mobile Applications, E Commerce, Wireframes, Strategic Partnerships, Product Development, Mobile Strategy.

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