• Assist senior engineers with configuring and troubleshooting network devices and systems.• Remote into switches to activate data jacks, assign VLANS to ports, along with further configurations.•Use SolarWinds to monitor the status of our network components. • Work alongside my team members to execute network upgrades and expansions.• Use Infoblox to assign fixed IP addresses to devices within a network.

• Provided as a first point of contact to support end-users via phone, email, or in person resolving any hardware, software, account or network problems.• Managed over 7000 accounts via active directory to perform password reset, account permissions, and account creation.• Use Cisco ISE to log network connectivity issues and clear endpoints for devices when needed. • Perform imaging over 1,000 computers quarterly.•Logged and tracked tickets using ServiceNow, which ensured documentation of the incident along with resolution.