Kendall Mcmullin Email & Phone Number

Greater Minneapolis-St. Paul Area

Minnesota And North Dakota

• Lead multiple locations throughout Minnesota and North Dakota accountable for all operational processes such as receiving, delivery, internet fulfillment, front end, money handling, customer service, and financial performance.• Work cross functionally with other Area Positions such as Human Resources, Loss Prevention, Merchandising, and the Market Director supporting the locations to deliver exceptional customer service while ensuring business growth and protecting the bottom line. • Conduct frequent store visits working directly with store leadership teams in identifying opportunities for improvement as well as building upon current successes. • Analyze metrics on a weekly and monthly basis to identify opportunities and challenges around sales and margin performance, expense controls, and customer service. • Work with store leadership teams around management and leadership development, particularly with Store Managers and Assistant Store Managers. Play a key role in the Store Manager Training Program.• Provide candid feedback to the corporate office around process improvement. • Support and advocate stores through change and serve as the Change Agent for the Market Director.

Kansas City, Missouri Area

• Directly supervised five Department Managers and up to 50 employees in a single store environment.• Selected, interviewed, and hired employees for departments of responsibility. • Conducted performance reviews for hourly employees as well as Department Managers. • Responsible for all operations of the location including expense control and financial performance. • Served as mentor within market for other ASM's of Administration during time in position.• Engaged customers on a daily basis and ensured processes were in place to provide the best shopping experience.• Actively worked with complaint situations making decisions in the best interest of the customer while protecting the company’s assets.

Central Texas And Kansas City