• Responsible for Compliance, Case Management, and Quality Assurance across all programs (ID/DD/ Federal and Commercial Contracts) to include establishing and implementing performance metrics; supervising Case Management Operations; analyzing data; reporting outcomes; recommending business solutions to reduce cost, increase revenue, and address performance issues• Lead the Risk and Compliance Committee comprised of staff and BOD members to communicate overall risk mitigation initiatives and analyze quarterly metrics• Responsible for company compliance for governing body regulations/accreditation surveys to include: DMAS/CMS, DBHDS, DSS, CARF, ACA, DRPT, and HCBS• Responsible for department budget to include preparing P&L statements for Executive Team and Board of Directors ($18m annual revenue)• Responsible for regulatory all audits, reviews, and surveys, to include submission of all documentation and writing and implementing Corrective Action Plans when necessary• Serve as Risk Manager for the company and produce quarterly comprehensive assessments for Board of Directors to show areas of vulnerability and progress• Serve as Human Rights advocate for individuals in all programs and conduct investigations and appropriate reporting protocols• Responsible for creating and implementing company-wide COVID protocols, policies, and contract tracing for employees and program participants

• Responsible for company-wide Joint Commission compliance to ensure Deemed Status for all three branches in DMEPOS and Home Health to include:o Creating and monitoring quarterly performance improvement indicators, metrics, and results for all departments, including wiritng CAPs when necessaryo Regulatory audits across all departments to ensure policy and process compliance; conduct training/ education when necessaryo Writing and editing company policies and processes based on JC/ Medicaid guidelines• Collaborate with Leadership Team and Ownership to analyze monthly/ quarterly P&L statements and determine areas of improvement • In absence of ownership, responsible for the following company-wide departments: Authorization, CMN, Billing A/R, and Clinical-Respiratory• Coordinate Private Duty Nursing Services for over sixty pediatric patients with medical needs to include: eligibility determination for coverage via Medicaid Programs and/or Third Party Insurances; arranging nurse interviews, weekly schedules, and skill-set matching; resolve issues and customer complaints; communicate with case workers and physicians to develop patient-specific care plans and developmental goals• Responsible for increasing profitability and revenue of the Department to include an average 30% year over year revenue growth• Determine methods for increasing profit margins; obtained an increase in profit margin of 18% from 2010 - 2016• Serve as a member of the Corporate Leadership Team to establish annual revenue, departmental, and company strategic goals; conduct panel interviews on potential candidates; create and update monthly and quarterly dashboard metrics and initiatives; create and participate in team-building and community outreach projects • Supervise over 120 Home Health Nurses to include recruiting, hiring, training, scheduling, performance evaluations, and all disciplinary issues

• Held Branch Directors accountable for meeting and increasing weekly revenue goals to exceed $200k weekly• Ensured the compliance of over 600 field employees in eight offices by analyzing and auditing personnel files and preparing offices for corporate audits• Responsible for the recruiting, hiring, training, and retention of the office staff for eight Nursefinders’ offices, including resume selection, interviewing, salary negotiations, and extending offers for positions• Analyzed and interpreted P&L statements for all eight offices • Identified and implemented performance metrics for major clients to ensure satisfaction • Served as corporate trainer for the opening of all new branches• Coordinated and conducted specific training sessions for office staff• Managed eight Branch Directors’ business development in regards to researching, obtaining, and maintaining new client prospects• Negotiated all contractual agreements, including rates and conditions, authoring, and submitting to appropriate executives• Traveled to all field offices to analyze the functionality, profitability, and overall business operations in order provide solutions for problematic findings• Investigated all unemployment claims for validity, and served as official representative for all hearings and appeals• Investigated and responded to all Workers’ Compensation claims for all offices, including arranging medical evaluations and visits, participating in litigation hearings, and interpreting medical findings• Successfully increased the office sales to reach Nursefinders’ “Top Ten” national rankings• Supervised and maintained an eighteen hour daily schedule, 365 days a year, including all major holidays for over all team members• Conducted weekly orientations to convey Nursefinders’ policies, procedures, and expectations to new employees• Formally counseled and established improvement plans for employees violating company policy