Richard Kendall Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Weehawken, Nj

Neo application support member managing change and troubleshooting technical issues.

One New York Plaza

* Managed Web Operations projects: software tooling implementations, product upgrades, on-boarding internal customers applications and end-of-life hygiene initiatives.Major Projects: * Apache / Tomcat web server provisioning tooling. * Web Server SSL Certification provisioning tooling. * Apache proxy servers build out. * OS hygiene migration project.

1 New York Plaza, New York, Ny 10004

* Provided level 3 technical support for internally developed tools that assisted teams in the management and delivery of their custom web applications.* Technologies: Apache / Tomcat, Web Proxy, F5, SSL / TLS, Jira, Twiki, CouchDB, Splunk * Planned and implemented product updates to Apache / Tomcat server provisioning tooling. * Conducted functional testing of Apache / Tomcat web server provisioning tooling. * Created application documentation and technical problems / solution knowledge base. * Utilized ITIL framework skills: change management, risk management, incident management, problem management.* Created customer facing application documentation and technical problems / solution knowledge base.

1 New York Plaza, New York, Ny 10004

* Web Operations team member responsible for launching and supporting new self-service web server configuration management tool which helped facilitate a data center consolidation project. * Planned and implemented product upgrades.

Greater New York City Area

* Managed a team of web operations engineers, and supported search and ad delivery platforms. * Oversaw and performed project planning, established timelines, assessed risk, conducted procurements, documented progress and reported status. Performed product evaluations and managed vendor relations.* Collaboratively worked across the organization in software implementations and technical problem remediation. * Produced quality documentation such as run books, install guides, physical and logical Visio diagrams. * Performed employee mentoring, development and reviews. * Held technical responsibilities, implementing and supporting vendor search software.

Greater New York City Area

* Served as primary engineer responsible for supporting consumer and professional discussion forum applications. * Implemented and supported vendor discussion board software. Maintained discussion forum server-builds across all QA environments and DR data center. * Supported blogs, using Blogger and WordPress as well as performed custom-build deployments. * Acted as secondary engineer, supporting Zimbra mail-server infrastructure for medscape.com. * Utilized Zenoss, TrueSight, and Gomez tools for monitoring SLAs, application availability and performance. * Performed 24x7 on-call technical support rotation.

Greater New York City Area

* Held system operations responsibilities, consisting of server OS installation, system and application user experience monitoring, application deployments, and security auditing. * Established and maintained enterprise user experience application-monitoring with HP BAC, and Gomez. * Instituted proactive system-health monitoring, utilizing SiteScope, Groundwork/Nagios, and HP SIM. * Implemented and supported TrueSight real-time web traffic analysis appliance. * Supported and deployed web applications hosted on IIS5, II6, and Apache web servers.

Greater New York City Area

Managed engineering team and supported corporate server infrastructure. Oversaw core applications, including corporate Email, Windows domains, and file and print services. Directed system engineering team, budgets, and reviews. Integrated operations infrastructure of merged companies. Installed and supported MS Exchange 5.5 mail system. Redesigned and integrated NT4 domains for merged companies.

Paoli, Pennsylvania

Supported diverse multi-protocol network, consisting of Netware 3.11 and NT 4 domains. Performed Compaq server and network hardware installation and upgrades. Administered NT domain, utilizing WINS, DHCP, and GWSN. Oversaw MS Exchange 5.5 support and administration. Migrated from MS Mail to MS Exchange 5.0 and Netware 3.11 to NDS 4.10. Directed Y2K Compliance and desktop OS migration to Windows NT.

Greater Philadelphia Area

Responsible for support and maintenance of Netware servers, file server backup, and security. Led LAN standardization and server consolidation projects. Served as project manager for desktop migrations.

Greater Philadelphia Area

Conducted help desk support for wide range of Windows and DOS productivity applications. Managed acquisition of hardware and software.