Kendall Sharpe Email & Phone Number

Philadelphia, Pennsylvania, United States

Train new hires on InstaMed solutions, call handling, escalation procedures, and other aspects of the Customer Service Analyst position. On-going coaching of reports. Track call time, hold time, attendance, and additional metrics for reporting. Managing and maintaining Customer Service call center service level agreements.

- Resolved time sensitive payer inquiries such as stop check requests and file pulls.- Worked closely with applications teams to ensure on-time ERA and EFT payment delivery. - Researched high level payer and provider inquiries regarding insurance payments, 835 file delivery, - Worked with client relations departments and external partners to manage and.

Philadelphia, Pennsylvania, United States

Addressing and resolving inbound phone and email inquiries from patients, healthcare providers, and insurance payers.Providing technical support for card reader devices and payment processing softwareCoordinating between multiple departments to gather information and resolve complicated issues on deadline. Advising healthcare providers on InstaMed’s.

Phoenix, Arizona, United States

Assisting customers in setting up new accounts, as well as upgrading, modifying, or renewing accounts. Recommending, selling, and installing web services for customers based on their needs. Resolving website crashes arising from outdated scripts, malicious actors, human error, and server issues. Provided malware detection and resolution services. DNS.

El Paso, Texas, United States

Documenting various inquiries on Hubzu properties in multiple systems Supplying property access codes to licensed Real Estate AgentsPromptly reply to customer emails regarding property and auction information

Philadelphia, PA

Resolve payment blocks/holds to facilitate proper flow of funds.Payment acknowledgment via outreach to providers.Assist providers in reconciling deposits, researching transactions, etc.Train new hires on how to take Patient and Provider inbound calls.Review and Process Change Request Forms sent via fax and email.Research multiple systems for patient.

Philadelphia, PA

Updating, developing, and implementing curriculum changes on deadline.Teaching job and computer skills through classroom training to OVR-approved students with disabilities. Graphic design and advertising copywriting for both nonprofit and for-profit aspects of the organization.Audio/video editing and graphic design to produce educational and promotional.

Media, PA

Track shipments and return shipments across various programs and contractor websites.Make outbound calls to confirm deliveries, appointments, and shipment locations. Receive inbound calls from customers to schedule delivery times and communicate tracking information.

Fort Washington, PA

I write web product copy for National Park Service products for eparks.com. I edit and proofread educational books and other publications related to American historical figures, as well as providing other written copy in the form of press releases, legal documents, or promotional text. Additionally, I also scan, archive and edit historical documents and.

Remote

I wrote SEO optimized web articles, blogs, and social media posts related to addiction recovery and the on-going opioid epidemic.

King Of Prussia, Pennsylvania

I interview business owners, help craft their message, and write you-focused website content with SEO optimized tags and descriptions. I also track production and workflow across multiple systems.

King Of Prussia, Pennsylvania

I broke down, and communicated complex insurance and benefits information to employees of major companies via verbal and written communications. I assisted these employees in making informed and knowledgeable choices about their health care.

At Drama Around The Globe I assisted in the writing, editing, and publishing of articles, reviews and interviews about contemporary theatre in the greater Philadelphia area.

Bachelor Of Arts (Ba), English/Creative Writing

Activities and Societies: Temple Writers SocietyOfficer in Temple's Writer Society Published in Hyphen: Temple's Undergraduate Literary.

Education record

Activities and Societies: Symphonic Band, Percussion Ensemble, Enviromental Science Club, Key Club,Symphonic Band Percussion Ensemble Key.