• Partnered with assigned accounts, ASMs, and Logistics on a regular basis via phone and email addressing their order management needs • Entered high volume of purchase orders.• Monitored the progression of purchase orders throughout the shipment process. Invoiced assigned account through CommerceHub• Solely managed the OEM email inbox, keeping the inbox organized and labeled by account. Coordinated with logistics-shipment and delivery, specific to each account. •Input returns Issued credits Processed credit card payments Fixed purchase order discrepancies.

•Entered purchase orders into Oracle database in a timely and accurate manner. Applied special bulletin and pricing promotions. Processed credit card payments. Collaborated with the quote team and pricing team to fix any pricing issues. •Monitored progress of an order throughout the shipment process. •Fixed high volume of discrepancies on purchase orders. Provided reporting to internal Retail and Authorized Builder Distributor customers and Account Representatives on open orders, shipments, backorders, and returns. •Investigated and resolved all shipping issues including short-ships, damages, mis-shipments, and lost goods. Coordinated with factories for arranging deliveries. •Coordinated with warehouse for arranging deliveries. Worked with the Sales Team to collaboratively forecast and plan customer shipments. Coordinated with the Finance and Accounting teams on all billing and returns issues.

• Processed payments and invoices for customers•Maintained an accurate record of transactions by reconciling daily cash receipts and paid invoices with bank statements•Developed successful online sales operations from scratch by establishing and following strategic vision, mission, operational plans•Negotiated with vendors, nationally and internationally on availability, product specifications, distribution, delivery deadlines, and price•Created and prepared purchase orders by verifying specifications and pricing•Obtained recommendations from suppliers for substitute items•Obtained purchased items by forwarding orders to suppliers•Monitored products and ran inventory reports to determine what was needed•Monitored social media and online sources for industry trends•Managed all facets of business operations, including financial tracking, inventory coordination, and social media marketing•Resolved customer complaints or questions, improved operations, and provided exceptional client support•Networked to increase client base and generate sales specifications and pricing

• Created a budget and managed household bills• Effectively planned and arranged events and appointments• Promoted a positive atmosphere and environment at home

• Met monthly sales goals• Met monthly credit card goals• Answered customers’ questions about specific products/services• Conducted price and feature comparisons to facilitate purchasing• Cross-sold products• Ensured racks were fully stocked• Managed returns of merchandise• Coordinated with the Retail Sales Team to provide excellent customer service