Manage emails, chats, texts and phone calls and listen attentively to each guest and owner as a unique individual and attend to their requests in a timely manner. Prepare all guests for their arrival, during and after their stay. Delivered exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.

Co-created and launched our personal brand of holistic lifestyle coaching for groups and individuals.Coach 6-week Group programs and 12-week Individual programs by setting goals with clients, creating strategies to achieve them, overcoming obstacles, and providing accountability.Communicate and operate with teammates virtually using GMail, Google Drive, Google Sheets, Asana, Squarespace and social media, calendly, PayPalDeveloped a social media marketing campaign by using Canva and Facebook Ads to drive customers to our programs.

Answer guest emails, chats, texts and phone calls and listen attentively to each quest as a unique individual and attend to their requests in a timely manner.Prepare all guests for their arrival, during and after their stay.Delivered exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience

• Lead overall culture, values, mission and spirit of the company. • Scheduling all shifts for employees by hitting labor cost goals• Managing and receiving inventory• Hiring and training employees• Communicating with team effectively• Supervising the shop and making sure employees have everything they need and the shop runs smoothly.

Cultivated relationships with businesses, individuals, and other relevant organizations.Maintained a calendar of outreach community events and workshopsEducated individuals on the importance of spinal careCoordinated events in office for patients, individuals & the community.

Welcomes customers by determining their coffee interests and needs.Educates customers by presenting and explaining the coffee drink menu; answering questions.Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, caffe latte, cafe specialty mocha and cappuccino.Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.Maintains safe and healthy work environment by following organization standards and sanitation regulations.

I support the consumer insight campaign's and the bar and beverage industry teams by collecting and analyzing market data.