Kendall Snow Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Denver Metropolitan Area

Handled prospect management, processing applications, assisting current residents, and managing new applicants and move-ins.• Communicated and toured with prospects, providing a high level of customer service in a busy and high stress community. Processed applications and kept occupancy above budgeted targets even during the COVID-19 shutdowns.• Managed Craigslist posting as well as the community’s Instagram and Facebook pages. • Maintained high level of accuracy when working within the system and completing database record updates such as Renter’s Insurance Compliance, Storage, Pet Registrations, and more. Researched inconsistencies and resolved errors to ensure accuracy and data integrity.• Assisted other Avenue5 communities.o Westward Heights: Assisted the manager and leasing consultant with phone, e-mail, and virtual touring strategies to assist with virtual touring during COVID-19.o Portola at SouthGlenn: Assisted with prospect follow-up when community in need.

Aurora, Co

Handled prospect management, setting up and leading tours, assisting current residents, and managing new applicants and move-ins. Worked with potential customers providing a high level of customer service. Analyzed the information they gave me in order to find them the right apartment. Assisted with residents and communicated effectively in person, over the phone, and through e-mail using good judgement, tact, and maintained appropriate confidentiality. Maintained high level of accuracy when working within the system and completing database record updates such as WaitLists, Rented Parking and Storage. Researched inconsistencies and resolved errors to ensure accuracy and data integrity. Assisted multiple communities during crucial transition periods. Creekside/Boston Lofts: Assisted remotely with Hot Leads and Prospect Follow-Up Eastpointe Apartments: Assisted with De-Leasing and resident support during their move-outs with Notice to Vacates, answering questions, and communicating about status on move-outs. Boulder Creek: Assisted and provided support for Boulder Creek Apartments for 4 months during the search for a new leasing consultant and community manager. Close Percentage for the year of 2019 was 43.4% vs. goal of 30%. 6 months close percentage was 40% or higher.

Greater Denver Area

• Enter and secure membership contracts into membership system (Compete Services), ensuring that the information entered is correct both financially and personally.• Answer questions and concerns pertaining to membership rules, contracts, and other FAQ, both for new and current members. Assist in retention of members.• Teaches classes of students from a variety of ages (6-32), and skill levels.• Teaches Fundamental and Intermediate Courses.• Teach basic Portuguese literacy and encourage children and adults to practice.• Integral part of leadership program, which strives to continually increase skills and assets.o Assisted in training and development of new teachers.• Created tertiary relationships between new and old students to allow for the development of an ever growing community full of positivity.• Travel nationally to represent the studio.• Assists in the planning and execution of bi-annual events.

Littleton, Co

• Assisted with client retention programs and client outreach.• Assisted several other stores when members of management became unable to work. Became one of the go to “on loan” managers for my ability to pick up new systems and adapt to new environments and clientele.• Assisted in the management of payroll and scheduling of associates.o Handled issues arising to scheduling, such as scheduling conflicts and sick time.• Operates with an early adopter attitude, to continually apply outstanding customer service.• Created several documents through Excel and Word to improve the ease of operation in store.• Opened and closed the store as well as setting visual standards.• Maintained cleanliness standards, both in the front of house but also managed the stock room and office as well.• Handled the running and oversight of several departments to ensure consistent selling success.• Interacted with vendors and corporate to ensure business was handled appropriately and efficiently.• Administered corporate success factors, and engaged associates in achieving those goals.o Served as a base for communications between the staff and corporate.• Built upon my superior knowledge of the stockroom as well an incredible organizational sense to revamp the stockroom and ensure it operated smoothly.• Go-to associate for Colorado stores for any difficulties with any electronic devices: from computers to printers to retail specific PDT’s.

Greater Denver Area

• Developed system for tracking stock associate productivity.• Excelled in customer clienteling and maintaining customer relationships.o Drafted correspondence and communications between customers and the store.• Managed multiple projects, divided and prioritized them which allowed for a successful conclusion.• Led supplies ordering by tracking inventory and supply levels.• Trained and coordinated a team of up to 8 employees in stockroom.• Led store to exceptional end of year results in Inventory and Store Audit for 2 years running.• Cooperated with visual and culinary managers to coordinate important store operations such as cooking classes and floor set changes.

Summer Business Institute

Covered everything from marketing, branding, accounting, through to personal finance and leadership training.

B.A., History

Activities and Societies: Kayaking Club, Equestrian Club, Summer Business Institute

Education record

Activities and Societies: Varsity Tennis