Kendall Vargas Email & Phone Number

Quesada, CR

Worldwide

Worldwide

⚙Technologies worked on: Shopify, VTEX, AngularJS> Experience in analysis of requirements for each project. > Proficiency in Test Case Execution.> Strong knowledge of bug reporting and tracking. > Types of test performed: Regression, exploratory, sanity, retesting, payment(in-app purchases and local payments), mobile(iOS, Android). Accomplishments and.

San Juan, Puerto Rico

🔄Scrum as the methodology used:> Sprint daily: Following up with issues and blockers. > Sprint retrospectives: Feedback for improvements across all projects. 🛠Technologies: Figma, Node.js, React, JavaScript, Laravel, PHP, BitBucket. > JIRA for Test Management and Bug Tracking. > Confluence for QA documentation. > Test Case creation/execution using QA Touch.

San Juan, Puerto Rico

• 📍 As an L1 Customer Service Representative at GovAssist, I played a crucial role in ensuring the smooth processing of travel documents with a focus on precision and quality.Main responsibilities:
• Offered specialized advice on visas and work permits to clients, ensuring they understood the requirements and options available based on their circumstances.
• Oversaw the entire visa application process from start to finish, ensuring that all documentation was accurate and submitted on time while maintaining strict compliance with legal and regulatory standards.
• Engaged in continuous and proactive communication with clients, addressing their concerns promptly and providing updates on the status of their applications. Worked diligently to resolve any issues that arose during.
• Managed a large volume of customer inquiries through both chats and calls, ensuring each client received timely and efficient service while balancing multiple tasks simultaneously.

• 📌Provided technical support as a tier II.Main responsibilities:
• I achieved high customer satisfaction through clear communication, practical solutions, and friendly and professional service.
• I resolved complex and escalated issues that required a higher level of support through tools and processes.
• I worked closely with internal teams to address more complex problems.
• Provided guidance to tier 1 support team members to improve their problem-solving capabilities when necessary.Additionally, supported them with any additional support in questions that required a higher knowledge and.
• I maintained detailed records of issues and solutions in the company's knowledge base to facilitate future problem-solving and enhance team efficiency.

• 📌Provided technical support as a tier I. Main responsibilities:
• I diligently registered and thoroughly documented all customer interactions throughout the shifts.
• I excelled in delivering exceptional real-time customer service, ensuring high levels of satisfaction through clear communication, effective problem-solving, and maintaining a professional demeanor at all times.
• I collaborated with other teams to resolve technical issues and ensure proper resolution of customer problems.
• I pursued continuous training and professional development to stay up-to-date with products and changes as they occurred.📍Achievement:Reached 93% customer satisfaction, finishing top 2 performers in the entire support.