Kendall Weber Email & Phone Number

Strategic Leader of the Pack Elephant Customer Success Team | Focused on:• Optimizing process-oriented customer onboarding to cultivate and nurture ongoing relationships• Preparing detailed project proposals to help customers drive spend to businesses that align with their social values• Collaborating cross functionally with Operations and Fulfillment to align on strategies, streamline workflows, manage timelines and create a seamless customer experience• Defining and tracking performance against metrics targeted to drive customer engagement, retention, expansion, and NPS ratings• Driving initiatives to identify short- & long-term growth opportunities

• Responsible for all aspects of client onboarding, logistics and relationship management from contract through home search/sale to closing.• Managed Annual/Monthly Budget, Financial Projections + Analysis• Maintained/Organized Team CRM System• Coordinated Open Houses• Oversaw Metric Tracking & Goal Accountability• Liaison for Vendors, Loan Officers, Title & Brokerage

• Traveled alongside CEO/Owner in 2018 to help in the expansion and growth of Keller Williams United Kingdom (6 trips to the UK)• Managed Annual/Monthly Budget, Financial Projections + Analysis• Responsible for Accounts Payable• Generated Reports for Leadership Meetings• Managed/Organized Team CRM System• Coordinated Open Houses• Oversaw Agent Metric Tracking & Accountability• Liaison for Vendors + Team Coach• Organized Supply/Marketing Material Inventory• Planned Team Events (Internal + Client Facing)• Managed Owner Calendar

Greater Grand Rapids, Michigan Area

• Assist Chief Operating Officer with day-to-day tasks.• Aide Chief Marketing Officer in all marketing aspects of the business.• Manage Griffin Properties Financials, including GP Budget. • Coordinate all travel arrangements for the Chief Operating Officer.• Manage Social Media for Griffin Properties.• Organize Griffin Properties Events.

• Attended client and vendor meetings, tastings, and design sessions.• Assisted in Day-of Coordination of 6 different wedding rehearsals and weddings throughout the summer.• Performed set-up and tear-down for each event.• Gained knowledge of floral design through hands on experience in arrangement of centerpieces and bouquets.• Updated Elements of Elegance blog on a weekly basis with unique ideas for the event planning industry.

• Purchased necessary supplies for 30-person office staff.• Organized and assisted changes during move to Downtown Chicago condo. • Analyzed and corrected data entry errors in private patient files. • Trained associates in scanning and data entry for patient files.• Sterilized all dental equipment and Prepared rooms for all types of dental procedures.

• Managed Day-Of Coordination for a client wedding on August 18, 2012 at the Grand Rapids Public Museum.• Organized timelines for each event.• Managed and Updated social media outlets.• Generated blog posts for the Lauren Suzanne Events Blog.• Managed all contracts for each vendor.

• Managed and Updated all social media outlets.• Organized and Assisted in Coordination of Events.• Efficiently produced write-ups for events published on the Raging Waves website.• Worked with many Marketing Directors in the Chicagoland Area.• Managed event schedule.• Contacted clients/ partners directly, in pursuit of possible events in order to receive information.