Kendall Wooten, Ccm Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

• Turning data into information, information to insights, and insights into actionable strategic plans.• Partners with private and government entities to provide research, analysis, data visualizations, and forecasting services as they apply to complex data sets and high-risk projects.• Leverages strong background in communications to create dynamic presentations that work across all levels of organization.• Filters and cleans data by reviewing multiple databases to locate and correct code problems in SQL and other programming languages.• Dual Certified FireStats "Data Analysis and Presentation For Fire and EMS" & International Association of Crime Analysts "Crime & Intelligence Analyst"

Sacramento County, California, United States

• Leveraged background in executive leadership and project management to establish in house Marketing division from scratch.• Authored strategies for all marketing campaigns, including Digital, Advertising, Communications and Creative.• Reporting directly to the CEO, forecasted and managed monthly, quarterly and annual budgets for the Marketing division.• Authored Marketing and Business Development Strategic Plan: Setting, monitoring, and reporting upon goals and KPIs.• Full command of Adobe suite to create and organize all branding deliverables.

California, United States

• Reporting directly to Yocha Dehe Fire Department Chief and Tribal Council, structured and monitored all Administrative & Emergency Preparedness duties.• Performed advanced professional and supervisory work in business and financial operations, including planning, organizing, assigning, conducting, and evaluating financial and business operations of the department; Including long-range business and financial planning of the department.• Lead, coordinated, documented, and presented information on department-wide Strategic Plan meetings and drafted all Strategic Plan documents.• In depth complex and cross-functional budget analysis and oversight with excel spreadsheet design for capital outlay, compensation, operations & maintenance divisions within the Fire Department• Multi-data base query and log analysis reporting on Fire Department 911 call metrics and response times•Established an optimized workflow and training program for Mass Notification system utilizing Everbridge

Newark, California

• Employed leadership and management skills to oversee 20+ staff, 3 shift leaders, and 4 shift supervisors across two 24/7/365 Global Emergency Operations Center locations• Successfully designed and deployed real-time escalation plans for mass shooting detection response in coordination with over 100 police agencies, schools, and secured locations nationwide• Maintained multiple SQL databases housing gunfire data, shot timing, addresses, and all other critical incident information related to gunfire alerts• Hired, trained, and promoted staff to the successful KPI achievement of 99.98%+ average accuracy in all emergency detections• Created and delivered executive-level reporting on all division deliverables including rate, speed, quality of gunfire review• Proactively engaged public safety entities at official meetings (private, local, and federal level in organization-wide data-driven discussions on gun violence police department command staff & ShotSpotter customer success briefings to identify community risks• Leveraged strong cross functional leadership skills to engage technical support engineers in the successful translation of complex SQL queries into simple, real-time, customer-facing dashboards and reporting metrics to understand system volume, hot spots, patterns of gun violence, and other public safety threats• Successfully directed and coordinated all divisions of the organization for peak time-critical events • Advocated for the customer and engaged stakeholders to identify and bridge gaps in the design, training, implementation, and quality improvement of new gunfire review application software • Represented ShotSpotter nationally in gun violence data briefings and delivery of department specific recommendations based on custom public safety reporting and extensive Excel and Tableau analysis• Utilized strong project management and crisis mitigation skills to organize, deploy, and oversee staff in the expedited transition to remote work

Washington D.C. Metro Area

• Effectively managed new client relationships as one of three founding members of the USdivision; successfully brokering the first US based deal for newly developed “Tavolo” product• Delivered strong and dynamic county and state presentations resulting in increased lead generation and brand recognition• Employed accessible and effective communication skills during technical consulting for the USand European based 911/112 call centers on iO CAD design and Tavolo product integration: increasing awareness into system requirements and design• Implemented new lead tracking software, allowing for increased productivity within the remote-based team working internationally• Leveraged background in public safety experience to indicate design requirements for UX/UI in US 911 based Beta 80 applications, resulting in increased US sales

Transcontinental

Milpitas, California

• Charged with maintaining EMS Service Level Agreements for the Kaiser Permanente Ambulance Contract across Santa Clara, Alameda, and Contra Costa counties• Responsible for 1- 8 on-duty staff and their call entry and resource management in RescueNet CAD system• Organized training sessions to ensure robust service delivery; successfully trained and mentored staff in the transition from EMT/Paramedic to the dispatch position• Demonstrated ability to work effectively in times of high and low staffing, from solo operations in the center to up to 8 on duty during peak times• Optimized resource management for all levels of service (ALS, CCT, BLS, NICU/PICU)• Coordinated equipment and vehicle maintenance schedules and operations resulting in increased unit utilization hours• Proactively organized highly efficient crew planning and staffing of 200+ employees• Drafted reports and record logs based on management indicated objectives to ensure county-level compliance

Milpitas, California

Milpitas, California

Dublin, California

• Executed basic call taking and call entry for non-emergency EMS transport requests withinSacramento, Alameda, and Contra Costa counties; provided excellent customer service byescalating calls to appropriate teams• Achieved honored level (above 95% accuracy) Emergency Medical Dispatch certification via IAED• Improved understanding of BLS, CCT, and ALS levels of care as they relate to call taking and patient care• Provided critical support in calls ranging from scheduled transports to lights and siren responses for critical neonatal patients• Coordinated complex responses requiring multi-agency participation and variedapparatus/equipment requirements

Bachelor'S Degree [Double Major], Communication, Journalism, And Related Programs / Philosophy

Certification, Public Safety Dispatcher Basic Course

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Alpha Gamma Sigma: Honors Society

High School, High School Diploma