Manage key airport and theme park client accounts nationally to drive revenue and build customer relationships for 100 Clients. Conduct annual account sales analysis and health checks with clients.

Manage customer service call center and a national field service organization of 80 technicians in a 24/7 support environment. Created customer service and field service training programs and tools. Implemented process improvements and reporting for customer service and field service technicians. Developed a culture focused on team work delivering an excellent customer experience and employee retention.

Recruited, hired and trained call center representatives and field service agents. Oversaw direct day-to-day customer service and field operation activities. Conducted constant evaluation to ensure staff is trained to deliver superior service.

As a contractor, I participated in initial roll out of the company in San Diego. Negotiated retail space, merchandised and marketed product, staffed kiosks and managed Inventory. Focusing on monitoring customer experience and communicating feedback to management team to develop best-in-class customer experience.