Responsible for the installation, servicing and repair of high volume, black & white, color graphics, printing systems equipment and enabler hardware at customer locations. Additional responsibilities include performing network connected installations, installing printer drivers and firmware, and providing customer training on printing/scanning functions. Implementing, troubleshooting and maintaining cash recycling equipment, Dell Sonicwall products, Fonality VOIP products and special projects such as material handing robotics. Also serving as the Iowa area Sensei, providing technical assistance, support and mentoring my peers. Using my technical expertise, diagnostic equipment and software to troubleshoot and resolve issues and problems.

Installing, maintaining and repairing high volume (segment 5), color graphics and black and white digital printing systems equipment at customer locations. Also providing technical assistance and support to my peers. Along with supervising a team of six customer service technicians and helping them achieve their goals along with the company. Using technical expertise, diagnostic equipment and software to troubleshoot and resolve issues and problems. Performed basic connected installations, set up IP address, download printer drivers and provided customer training on printing functions.

Installing, maintaining and repairing mid volume (segment 3) black and white digital printing systems equipment at customer locations. Also providing technical assistance and support to my peers. Using technical expertise, diagnostic equipment and software to troubleshoot and resolve issues and problems.