Kenneth Kim Email & Phone Number

United States

Richmond, Virginia

- Work as a general webmaster for the overall website. This includes web content management, design, development, ensuring web resources meet brand standards, and user analytics reporting and analysis. Content Management Systems include WordPress and Magento E-commerce.- Focus on web accessibility to ensure that the website meets WCAG 2.0 AA standards.- Manage email marketing campaigns through Mailchimp. This includes audience management, campaign design, A/B testing, analysis and reporting of campaign analytics. Total email campaigns since starting the position number well into the hundreds.- Work with state information technology agency to ensure that web resources available to the public meet state guidelines for security.- Consult with internal stakeholders including department directors, curators, and general service staff to ensure that marketing needs on web and digital platforms are met.- Manage and maintain the YouTube channel of the museum. This includes analysis and reporting of viewer analytics, playlist management, and regular uploads. 100+ videos uploaded over the course of a year and a half.- Coordinate web platforms to ensure the successful launch of various marketing campaigns. Examples include contests, user content submissions, promotional discounts, and various other analog events.

Engineering West Hall

- Manage over 25 websites that represent VCU School of Engineering. Including content management, creation, quality assurance, analytics and design modification.- Content Management Systems include Wordpress and TerminalFour- Assist Faculty and Staff in the creation of new websites, providing initial designs, development, content creation/migration, and training on the maintenance of their sites- Create email marketing materials and track analytics of email campaigns in MailChimp and Fire Engine Red Extinguisher- Uphold both VCU brand standards and Web Accessibility Standards (WCAG 2.0 AA)

- Administrative responsibilities including contract negotiation, communications with suppliers, and inspection of various processes to adhere to strict governmental guidelines- Oversaw installation of new point of sale system and instruction on use- Class A UST (Underground Storage Tank) Operator Certification by the state of Virginia- Certified as a State Auto Vehicle Inspector- Basic administrative duties such as inventory, cash control, and record keeping

Naperville, Il

- Project Management role on numerous projects. Including budget, resource management, client communications, and issue resolution.- Content Migration responsibilities including entry, tracking, and Quality Assurance- Client training, providing both virtual training sessions and customized user manuals- Client support, providing answers to client questions and walking through any issues that may arise- Requirements gathering, both business and functional, producing 15+ requirements documents for a single project each containing dozens of requirements

Richmond, Virginia Area

Tech Lead in OTS - Offer Treatment Services- Act as internal associate to platform for risk and release management.- Provide 3rd level support for the OTS (Offer Treatment Services) Platform.- Ensure proper documentation of various projects, designs, and services.- Administrative duties involving service interactions between platforms.- Develop and maintain multiple cross platform information websites internal to the company.- Develop and maintain requirements for projects.

Richmond, Virginia Area

BSA in Enterprise Fulfillment IT- Run admin duties on various processes to ensure appropriate production times.- Provide knowledge of processes and systems for projects outside our area.- Develop Business and Systems requirements.- Correct minor defects in production.

Web Code Editing and Quality Assurance- Correct HTML to be within certain margins of error and to be in line with corresponding designs- Process web pages through QA processes and correct errors post UAT.- Share solutions among other testers and editors to reduce time used in the process.

Senior Game Advisor- Provided a quality customer experience in a retail environment.- Provided guidance to customers who may not have had prior knowledge of products and services- Executed some management duties, such as cash counts, inventory management, and opening/closing the store front.