Ken Dean Email & Phone Number

Coltons Point, Maryland, United States

• Established process improvement organization, framework and procedures for the ACE Program, a DHS Level 1 Program with Life Cycle Cost over $3 Billion.• Coordinated development of ACE Program Re-Plan documentation that successfully moved Program out of DHS “Breach” status.• Managed organizational change to Agile by conducting orientation sessions, lunch and learn sessions, developing training materials and quick reference guides, briefing executive leadership team and conducting mentoring/coaching sessions for Process Owners and SMEs.• Facilitated onsite/offsite CSPO Workflow Initiative with the CSPO Leadership Team to define workflows for how CSPO will develop new software functionality after a major reorganization.• As Scrum Master for ACE Reports incidents and bugs, established processes for triaging service desk tickets and implementing software fixes.• Supported Agile Efficiency Scrum Team that reviewed all CSPO processes and made efficiency recommendations to the CSPO Leadership Team.

Springfield, Virginia, United States

· Established Process Domains and Process Domain Owners (e.g., Security, CM) mapped to CMMI Process Areas and institutionalized a culture of continual improvement.· Developed a web-based Process Improvement Toolkit and training documentation, and led efforts for process compliance, approval, currency, and promotion.· Created the OIT Concept of Operations (CONOPS) Document aligned with ITIL. Mentored and coached other process management personnel on process improvement.· Developed and continually improved directives, policies, processes, and procedures related to Project Management, · Supported a Kaizen Event using Lean Six Sigma to improve cost estimation. · Incorporated industry best practices from PMBOK®, CMMI®, ITIL®, and IEEE into processes, templates, and tools.· Received four awards for IT delivery ahead of schedule. Represented CBP on the DHS PAL Special Interest Group (SIG).· Developed a business case in collaboration with multiple OIT offices and presented the development schedule to the Government Project Manager and Business Sponsor.· Tool included detailed life cycle activities, reviews, deliverables, and roles with links to practices.· Elicited enterprise IT modernization and enhancement requirements from users, developed an enterprise IT modernization plan and schedule, detailed security documentation, and managed stakeholder communications and risk mitigation for an innovative ColdFusion/Oracle tool supporting 5,000 users.· Evaluated the impact of change requests from various stakeholders submitted recommendations.· Collaborated with software developers, performed alternatives analysis, mitigated IT risks, and tracked test and production problem reports.· Prepared detailed acceptance test procedures traced to functional and technical requirements, performed acceptance testing, and led Root Cause Analysis (RCA) sessions to prevent future defects.