Supervisor It Specialist
- Established process improvement organization, framework and procedures for the ACE Program, a DHS Level 1 Program with Life Cycle Cost over $3 Billion.
- Coordinated development of ACE Program Re-Plan documentation that successfully moved Program out of DHS “Breach” status.
- Managed organizational change to Agile by conducting orientation sessions, lunch and learn sessions, developing training materials and quick reference guides, briefing executive leadership team and conducting.
- Facilitated onsite/offsite CSPO Workflow Initiative with the CSPO Leadership Team to define workflows for how CSPO will develop new software functionality after a major reorganization.
- As Scrum Master for ACE Reports incidents and bugs, established processes for triaging service desk tickets and implementing software fixes.
- Supported Agile Efficiency Scrum Team that reviewed all CSPO processes and made efficiency recommendations to the CSPO Leadership Team.