Kendell Bunac Email & Phone Number

Mesa, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Upheld standards of True Waldorf Service and facilitated check-in/check-out process according to Forbes sequence of service standards to ensure accurate data and workmanlike processing of necessary payments.• Resolved guest complaints/requests in both customer facing and call center environments to ensure proper de-escalation and efficient resolution ­ working seamlessly with other departments when necessary.• Demonstrated knowledge of sales techniques to offer guests an enhanced experience and generate additional financial revenue for resort. • Ensured all tasks and necessary reports were completed for shift while remaining fluid in order to cover additional responsibilities/needs as they arise. • Assisted training and mentoring of new hires after developing strong understanding of all business needs and processes. • Maintained knowledge of property information, rates/packages, and local Phoenix metro area.

Gilbert, Arizona, United States

- Prepared dealer tools and exercised product knowledge to ensure exemplary service and customer loyalty, often working directly with top executives within the customers’ respective company. - Maintained strong customer service while working around logistical delays/problems with customers both nationally and internationally. - Averaged $50k-$100k in sales per month- Developed and implemented training guidelines/process for B2B wholesale sales department.

Mesa, Az

• Prospected for potential customers using company lead generation and cold calling to schedule appointment to see property, complete in-depth property analysis, and execute contract negotiation. • Performed due diligence on comparable real estate markets to determine value, overcame objections while building rapport throughout selling process, and practiced detailed time management of leads through daily CRM use.• Practiced exemplary customer service when interacting with potential customers, most of which were dealing with difficult life circumstances.

Chandler, Arizona, United States

- Developed strong phone skills working customer service in a call center environment. - Responded to inbound communication by applying critical thinking to understand/address customers’ needs- Completed necessary research by asking probing questions to identify solution options and execute a customer-oriented resolution. - Drafted necessary forms/e-mails to send to respective departments as needed based on guest inquiry.

Phoenix, Arizona

• Upheld standards of True Waldorf Service and facilitated check-in/check-out process according to Forbes sequence of service standards to ensure accurate data and workmanlike processing of necessary payments.• Resolved guest complaints/requests in both customer facing and call center environments to ensure proper de-escalation and efficient resolution ­ working seamlessly with other departments when necessary.• Demonstrated knowledge of sales techniques to offer guests an enhanced experience and generate additional financial revenue for resort. • Ensured all tasks and necessary reports were completed for shift while remaining fluid in order to cover additional responsibilities/needs as they arise. • Assisted training and mentoring of new hires after developing strong understanding of all business needs and processes. • Maintained knowledge of property information, rates/packages, and local Phoenix metro area.

Tempe, Arizona

“The NGSC [or Public Service Academy] is a four-year leadership development program where students study their chosen major, engage in practical elements of leadership, learn cross-sector collaboration and take internships each summer working on real issues in the public, private and nonprofit sectors all while pursuing their own chosen social mission. NGSC students train directly with ROTC cadets and midshipmen in leadership exercises and field training exercises. This is a recognition that civilian service and military service are really just two sides of the same coin; both make us stronger as a nation. “

Tempe, Arizona

- Performed quality assurance/quality control review on public-facing portal content, worksheets, and SharePoint to identify and implement the necessary revisions. - Reviewed for consistency across the many channels/formats, accuracy, and up-to-date data to communicate with various departments ensuring that all parties were on the same page with accurate information when making decisions for new changes.

Tempe, Az

- Acted as liaison between CASA patio and CASA kitchen within OG Taco by running food orders from kitchen to customers while ensuring exemplary customer service was maintained. - Facilitated bartender’s responsibilities by maintaining stock, collecting trash/dishes, re-stocking ice, washing dishes, changing kegs, and keeping bar are clean.- Developed customer service knowledge within a fast paced, nightlife environment where inebriated customers, loud music/unpredictable occurrences, and extended shifts were the standard.

Scottsdale, Arizona

- Processed data from volunteer sign-up sheets to delegate volunteers to different events based on their needs/skills/availabilities into respective positions/locations for staffing of Lori Piestewa National Native American Games.- Researched, contacted, and recruited potential sponsors/vendors for ASEC and Lori Piestewa National Native American games.

Asu Campus Store, Tempe, Az

• Maintained efficient operation of cash registers and assisted customers with location, selection, and purchase of bookstore merchandise.

San Francisco Bay Area

Established basis of customer service understanding in luxury events environment and developed ability to hold multiple roles within company, often training new hires and acting as floater on day of event with ability to help wherever needed.- [Front of House] Developed keen understanding for responsibilities of a full service catering company and event management; completed event set up, execution of passed hors d’oeuvres/dinner service, and break down of event to luxury service standards. - [Back of House] Assisted kitchen staff as necessary and organized all utensils/dinnerware into respective rental crates and waste into respective bines to ensure compliance with City of San Francisco GREEN environmental standards. - [Kitchen] Exercised teamwork with head chef/kitchen staff to ensure food was delivered efficiently and in a timely manner while maintaining luxury food service standards.

Antioch, Ca

(Seasonal)• Sales/Footwear Associate – Transformed footwear department in order to consolidate due to liquidation, distributed newly delivered merchandise to respective area of sales floor, and facilitated customers’ shopping experience.

Brentwood, Ca

• Jump Patrol – Ensured a safe, clean, fun environment in the trampoline park by enforcing safety procedures.• Café – Prepared food items to order in an orderly and expedient manner.

Bachelor'S Degree, Tourism And Travel Services Management

Activities and Societies: National Society of Collegiate Scholars (NSCS), NGSC - Public Service Academy Scholarship recipient, Sports.

Minor, Community Sports Management

Certificate, Convention Sales And Meeting Planning