• Worked with SMEs (Development, Quality Assurance, and Product Management teams) to understand OneStream software features to translate them into user documentation.• Produced documentation which conveys complex technical ideas to a potentially non-technical audience.• Spearheaded effort to introduce Quick Guides and created a template to be used by the entire documentation team.• Ensured all documentation follows proper publishing and grammar standards.• Updated existing documentation to reflect company voice and style guides.• Wrote video scripts to highlight new features as well as to guide users through existing application features.• Created and edited videos for release launches and inclusion in documentation.• Assisted in planning, scheduling, and tracking documentation work to meet product release dates.• Used the agile software development process to coordinate with development teams and the larger documentation team.

• Acted as primary technical copywriter and documentation specialist for practice.• Created contact-less check-in procedure including: the creation and UX design of electronic forms, digital and print copy to make clients aware of procedure changes, and documentation of process flow for internal staff.• Sent email marketing campaigns to existing clients documenting new clinic policies.• Increased email campaign click rate by over 75%, generating more responses to client surveys than any previous email campaign in company history.• Revitalized and maintained the company website via WordPress.• Designed digital and print copy for internal and external acknowledgement of policies, closures, and administrative changes throughout the company.• Edited documents for grammar, clarity, content and formatting.• Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.• Worked with internal team to obtain in-depth understanding of products.• Created user documentation for EHR system and developed how-to guides and instruction manuals for staff and patient use.• Participated in meetings related to client development policy changes/implementations.

• Acted as procedural Technical Copywriter.• Proofread and edited documentation physician documentation for patient records.• Improved specimen tracking system by pioneering and training other staff to record, label, and enter data for pathology specialists.• Spearheaded protocol for pathology specialists and worked closely with doctors to reduce error rate to less than 5%.• Created staff documentation and how-to-guide for pathology protocol and specimen collection.• Worked interdepartmentally with doctors, nurses, and fellow techs to troubleshoot concerns and update documentation with changes as-needed.• Trained new hires on the documentation process and acted as a mentor to new and existing employees.• Generated positive team morale and was often used as a point of contact with management to assess team needs.• Lead IT support on the endoscopy side under the advisement of company IT, due to my knack for picking up new technologies quickly.• Excelled in frequent OSHA and Infection Control trainings, demonstrating ability to be flexible and learn new things at a rapid pace.

• Streamlined electronic policy acknowledgement system by learning the ins-and-outs of our documentation program.• Collaborated with billing department to track patient benefits and copay charges.• Triaged patient concerns and pre-operative questions.• Efficiently checked in patients for routine procedures.