Outsourced Vendor of Howden Group (APAC)• Grew the KL location from 14 HC to 25 HC.• Lead, develop and motivate 25 headcount across multiple functions within insurance operations to implement strategies in line with the organisation values • Develop, Implement and Improve operational management systems process and best practice in the areas of Insurance Broker Accounting, Technical Accounting and Claims - APAC• Manage SLAs on accuracy, productivity, and turnaround time per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries• Stakeholder management by partnering and influencing decisions of the business• Oversee budgeting, reporting, planning and audit

• Performing reconciliation of premiums, claims, commissions and fees, including tracking and resolving reconciliation discrepancies & monitoring status of queries with internal and external contacts.• Review and prepare insurer /customer statement reconciliation while following-up to clear un-identified/un-reconciled items• Track, monitor and resolving collection and payment specific queries while referring to the appropriate stakeholders (Finance, Ops, Brokers, Management) for query resolution.• Investigate, discuss and resolve customer accounts/ Insurers/ Reinsurers issues and attend to queries raised by Country Finance, Broker or Underwriters related to outstanding collections.• Preparing, distributing and presenting monthly or bi-monthly reports, including but not limited to DROs / Bad Debts reports including generating, reviewing and issuing account receivable and account payable statements.• Providing recommendations tied to analysis and assessment of credit risk and other ad hoc tasks/assignments to CFO•Adhere to audit sampling guidelines / SOX and policies & procedures as per organization’s standards and laid out SOPs•To ensure timely delivery based on the agreed standard and productivity in order to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries

Assist in the origination, structuring and execution of corporate proposals i.e. initial public offering, mergers and acquisitions, rights issues of shares, employee share option scheme, private placements, for clients. Preparation and submission of various checklists for clients’ corporate proposals to Bursa Malaysia and Securities Commission Malaysia.Assist in reviewing documents (shareholders agreement, sales and purchase agreements, deed poll, by-laws, audited and pro-forms accounting statements prior to submission to regulatory bodies.Liaise with, and attend to queries from relevant regulatory authorities and coordinate with other professionals.