Ken Devos Email & Phone Number

Renton Wa

Enforce Change Management policies and procedures. Lead and manage Change Advisory Board, CAB, meetings. Facilitate major incident review retrospectives and follow-up meetings. Provide on call support as Incident Commander for major incident response and recovery by driving and directing the effort to reduce the time systems and CarerGivers are impacted.

Seattle

• Delivered data and trend analysis reporting using Excel, PowerPoint, SharePoint, Confluence, Microsoft SQL and SQL Server Reporting Services. • Created automated and ad-hoc data extracts for analysis reporting.• Meeting facilitator and presenter of weekly data analytics supporting Incident Management and system performance for Point of Sale trend analysis. Intended audience Nordstrom POS systems production support teams and senior leadership.• Provided system data flow architecture diagrams using VISIO. • Agile and SCRUM , Project Management.• Incident Management and tracking using Remedy and JIRA.• Provided trend and root cause analysis for Problem Management.• Meeting facilitator for Problem Management review, root cause analysis and status updates.• Provided subject matter resource and contact for Incident Management application, Remedy.• Provided functional and system requirements and documentation.• Provided data validation and accuracy of Incident Management dashboard• Communications with OffShore, NearShore and OnShore production support staffs.

Seattle Wa

Developed, maintained, and enhanced the Nordstrom.com backend business process applications running on Legacy, Microsoft SQL and Oracle systems.Designed, enhanced and maintained business solutions implemented to support the functionality of the Nordstrom.com website. Provided system and functional documentation.

Renton Wa

• Designed , maintained and enhanced business applications running on Legacy systems.• Lead analyst on Legacy to Microsoft SQL data warehouse.• Provided communications and data validation with data warehouse vendor• Provided functional and system documentation.• Partnered with the business to understand functionality and requirements specifications• Maintained systems for proper operation, to minimize interruptions and delays.

Vancouver Wa

Designed, enhanced and maintained the financial business solutions. Managed multiple assigned projects with increasing complexities and responsibilities.Designed and over saw the development and implementation of a web based order status tracking system. Partnered with System Engineers to design system specifications of backend processing with corporate web based E-commerce solution.

Bothell Wa

Production and product support for aviation In-Flight entertainment systems. Provided failure trend analysis to domestic and international engineering departments and senior management. Managed and coordinated implementation of technical resolutions through field and customer engineering departments. Prepared field service technical service bulletins, Service Alert Notices and technical issue status.Managed multiple assigned projects with increasing complexities and responsibilities.Communicated with international and domestic customers.Designed, developed, implemented and administered a technical issues database using Microsoft Access.