Ken Freeman Email & Phone Number

Flower Mound, Tx, Us

Travelocity

• Speed & Innovation - Created new concept in last minute hotel booking with Hotel Deals by lastminute.com iPhone app and delivered from concept to launch in just 9 weeks. Reached #1 in US iTunes App Store travel category.• Customer Focus - Improved Travelocity iPhone app review rating from 2 to 4.2 by focusing on customer reported issues.• New Technology – Introduced the first credit card scanning payment option in a travel app, resulting in 40% of bookings choosing to scan their credit card instead of tapping all those tiny numbers.• Usability Testing - Moderated usability testing sessions using prototypes and collecting feedback that influenced current development iteration, saving development time and money.• Launch Activities – Coordinated marketing launch activities with $0 budget for launch of first iPad app for Travelocity, including promotion from Apple, bloggers, and Facebook and Twitter coverage resulting in more than 100,000 downloads in the first month and stayed in Top 10 Travel apps for more than a year and counting.• Performance & Reporting - Continual tracking of key performance indicators, including downloads, visitors, transactions, and conversion using Google Analytics and Adobe Insight.• Tools - VersionOne, Google Analytics, Adobe Insight, iOS User Interface Guidelines, Android User Interface Guidelines, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Keynote, Xcode, Interface Builder, Teradata SQL, OpinionLab, SDK’s from Crashlytics, Threat Matrix, and Millennial and Kochava ad networks.

Travelocity

Brainstorm, define and manage multiple innovative web, mobile and social projects.• Developer API’s & Feeds - Manage developer relationship for API’s and data feeds with Google, Yahoo!, Kayak, and others.• Product Innovation - Created new Travelocity Dashing Deals daily hotel Flash Sale product, which included web, mobile, and Facebook versions.• New Web Services - Led and managed new Micro Review Platform, a set of services and mobile and web applications delivering a new category of customer reviews and customer problem resolution.• Loyalty Programs - Researched various concepts for a loyalty program. Worked with stakeholders from finance, marketing, customer service, and engineering to define requirements.

• Define product roadmap strategy, as well as individual product requirements and features• Increased product offering from a single product to a product line including five products, earning 4.5 out of 5 mice ratings in Macworld magazine and resulting in a 5x increase in revenues• Manage various groups and direct reports including, Project Managers, Customer Support, Quality Assurance, Web Development, Localization and Documentation• Continual project tracking, managing change, and communicating status to the core team, as well as upper management• Provide company-wide product training for new products• Build and manage business development and technical partner relationships with Apple, Microsoft, Research in Motion, Palm, Symbian, UIQ, and Danger• Public speaking at tradeshows, conferences and radio show appearances

• Managed three releases of Palm Desktop software in multiple languages, including the transition from Mac OS 9 to Mac OS X and UI redesign of Palm Desktop 4.0 for Windows• Grew and sustained the number of Palm Desktop downloads to more than 500,000 per month for two years running• Defined synchronization requirements between Palm handhelds and Microsoft Outlook• Introduced Palm’s first pay-for electronic software download (Palm OS 3.5 software upgrade)• Evangelized Palm Desktop SDK for Windows and Conduit Development Kit for Mac OS X to third-party developers• Reviewed and approved online help and end user documentation for technical accuracy

• Established product positioning and marketing messages for Novell NetWare Client for Mac• Developed educational and corporate volume licensing pricing and channel programs• Coordinated trade show events at Networld+Interop, Macworld Expo in San Francisco and New York, Novell’s BrainShare in the US, Europe, Japan, UK and Australia

• Managed two releases of Corel WordPerfect 3.5 for Macintosh from concept to launch• Developed and communicated business plans, sales forecasts, and field sales tools• Produced and presented user group and tradeshow demonstrations

• Campaigned for customer reported feature enhancements and bug fixes during the design and development of new products• Researched and resolved escalated customer reported problems and communicated resolutions back to end users by directly contacting them via email or telephone• Conceived new methods to improve team productivity and efficiency including developing a call tracking database to record common calls and other metrics, documented and provided instruction on best practice troubleshooting techniques

• Developed excellent knowledge of Mac OS and technical troubleshooting skills• Resolved 40 to 60 customer telephone support calls per day requiring excellent troubleshooting, and polished phone communication skills• Wrote technical information documents outlining customer reported problems and solutions that were added to a resolution database to assist other specialists

Mba

Bachelor Of Arts, Marketing/Advertising

Education record

Education record