Kendi Mwongo Email & Phone Number

Virginia, United States

I excel in supporting the Virginia Funders Network (VFN) Regional Membership Engagement Expansion, ensuring effective communication and collaboration. With expertise in facilitating both virtual and in-person meetings, I maintain accurate and up-to-date records in VFN’s Salesforce CRM. I document and summarize key materials post-meetingsSTRATEGIC IMPACT:• Organized and facilitated seven Regional Funders Gatherings and the Virginia Funders Network 2025 Annual Conference, demonstrating effective event coordination, networking, and collaboration skills.• Enhanced member engagement and streamlined communication through effective meeting facilitation, follow-up documentation, and the coordination of regional listservs.• Improved data accuracy and participant engagement by executing eight data management projects using Salesforce CRM.• Collaborated with the Director of Member Engagement to develop member networking tools, including a member directory, ensuring updated organizational information and stronger regional connections.• Contributed to the VFN website revamp, showcasing digital strategy and project management capabilities.• Strengthened regional engagement through the development of strategic materials, progress documentation, and resource management best practices research.

Fredericksburg, Virginia, United States

I excel in delivering exceptional customer service, ensuring satisfaction in every interaction. With expertise in creating a range of hot and cold beverages, I maintain cleanliness and hygiene standards rigorously. Facilitating seamless team communication, I accurately relay customer orders for prompt preparation. I proactively engage with patrons, offering personalized recommendations to enhance their overall experience.STRATEGIC IMPACT:• Enhanced customer satisfaction through efficient transactions and personalized service.• Improved operational efficiency by accurately relaying customer orders for prompt preparation.• Elevated hygiene standards, ensuring impeccable cleanliness in work areas and equipment.• Enhanced customer experience through expertly crafted coffee beverages and personalized recommendations.

Richmond, Virginia, United States

I led the design and implementation of comprehensive employee onboarding programs. Spearheading feedback initiatives, I utilized surveys to enhance engagement. Collaborating with cross-functional teams, I optimized HR processes and ensured compliance with policies. Proficient in HRIS, I delivered informative sessions and provided crucial support during platform transitions, including Ultimate Kronos Group Ready integration.STRATEGIC IMPACT: • Optimized employee integration through comprehensive onboarding programs and streamlined processes.• Enhanced employee engagement by spearheading feedback initiatives, providing actionable insights for improvement.• Improved organizational culture by collaborating with cross-functional teams to enhance the employee experience.• Ensured regulatory compliance and data integrity within HRIS databases, supporting smooth platform transitions

Lynchburg, Virginia, United States

I spearheaded the development and management of a sophisticated client tracking spreadsheet. This optimization of communication processes significantly enhanced client engagement. With strong data management skills, I ensured precise and timely follow-ups, maintaining robust customer relations and satisfaction.STRATEGIC IMPACT;• Optimized client communication through a sophisticated client tracking spreadsheet.• Enhanced customer engagement by implementing effective data management practices.• Ensured accuracy and timeliness in follow-ups, strengthening customer relationships.• Improved overall customer satisfaction through meticulous data management and communication strategies.

Radford, Virginia, United States

I played a pivotal role in the overhaul of the school restaurant's ordering website. This involved supporting data entry operations to enhance functionality. I collaborated closely with stakeholders, offering seamless communication and administrative assistance throughout the website revamp process. Additionally, I utilized analytical skills to produce and present various reports in multiple formats, contributing valuable insights for higher-level decision-making.STRATEGIC IMPACT;• Improved website functionality through significant contributions to its overhaul, enhancing user experience.• Facilitated seamless communication and collaboration among stakeholders during website revamp.• Provided essential administrative support, ensuring the success of the ordering website project.• Enabled informed decision-making by producing insightful reports, utilizing advanced analytical skills.

Radford, Virginia, United States

My role involved delivering exceptional customer service, processing payments, and addressing inquiries while ensuring a clean and sanitary environment. I demonstrated a strong commitment to safety and hygiene protocols, efficiently managing inventory to uphold company standards and ensure a pleasant dining experience for patrons.STRATEGIC IMPACT:• Enhanced customer satisfaction through exceptional service and efficient payment handling.• Ensured a clean and sanitary environment, adhering to safety and hygiene protocols.• Efficient inventory management, maintaining optimal stock levels and company standards.• Contributed to a positive dining experience by upholding customer service and hygiene standards.

Radford, Virginia, United States

I mentored college students to help them achieve their academic goals, creating a supportive learning environment through group activities and discussions. I collaborated closely with faculty members to plan and execute class logistics, including organizing training sessions and facilitating professional development activities for students.STRATEGIC IMPACT:• Supported student academic success through mentorship and fostering a supportive learning environment.• Ensured smooth class logistics by collaborating with faculty for effective training sessions and activities.• Enhanced student engagement through group activities, promoting active participation and collaboration.• Contributed to student development by providing guidance and support in achieving academic goals.

Radford, Virginia, United States

I served as a Quest Assistant for Quest Orientation at Radford University. This role allowed me to hone my leadership and communication abilities by leading large student groups. I facilitated orientation activities, ensuring smooth transitions for new students. Additionally, I developed skills in conflict resolution, addressing issues promptly and fostering a positive and inclusive environment for all participants.STRATEGIC IMPACT:• Developed leadership and communication skills through leading large student groups and facilitating orientation activities.• Ensured smooth transitions for new students by effectively resolving conflicts and fostering a positive environment.• Contributed to the success of orientation programs through efficient organization and coordination of activities.• Enhanced the overall student experience by providing guidance and support during the orientation process.