Ken Didion Email & Phone Number

Melbourne Beach, Fl, Us

Columbus, Oh Area

Private Sector Retirement PlansImpact Manager [2008 - Present]Represent the “Voice of the Business” on projects set to deliver new processes, products or procedures to increase profitability, sustain growth, increase assets under management, simplify the business process, increase productivity, and/or reduce turn around time. Manage prioritization of existing and potential projects and production defects to ensure efforts are properly focused resulting in positive results for business and Customers. Engaged internal and external Customers to identify, prioritize and execute operational improvement opportunities.Account Manager [2001 - 2008]Liaison between Preferred Pension Administrators (PPA) and Nationwide Financial, building and managing Customer relationships and the two-way communication process to facilitate and understand PPA needs balanced with Nationwide Financial goals. Built and maintained internal relationships with Underwriting, Reporting Area, Incoming Work Tracking, Pension Sales, Actuarial and Special Pricing.Lead Case Administrator [1997 - 2001]Supported the Team Leader and Account Managers, supervised five Case Administrators. Process various transactions including Exchanges, Deposits, Withdrawals and Cash Outs. Balanced Team’s nightly transactional flow and performed Tax Maintenance where required.Early Career Experience included Case Administrator, Processor and Incoming Work Tracking and Suspense Technician at Nationwide Financial, Private Sector Retirement Plans.