Ken Dodds Email & Phone Number

Front Royal, Va, Us

Winchester Va

Looking for work in IT Coldfusin Development

Manage network and applications for Intelitarget Inc http://www.intelitarget.com

Maintained and continual developed Material Return Authorization web application, allowing for continuous tracking of receipt, testing, repair, and return to customer of multimillion-dollar inventory Developed and maintained call tracking applications for two other departments, providing a short time solution, six months, to a major oversight in business plan, providing visibility to project deliveries and timely completion. Maintained four Windows Server 2003 servers, network storage device, two servers running Lotus notes supporting Call Center incident management system; two servers running MS SQL Server and Cold Fusion server. Developed purchase request application utilizing MS Access to provide for tracking and reporting function for department purchases.Provided internal IT customer support for department allowing for timely deployment of field technicians and maintaining 99.9 availability of network resources.Maintained 2 Internet site providing external customer support information and documentation.Maintained 3 Intranet sites providing web applications to several departments, which allowed other departments to pull their own reports and saved our department several man hours a month.

Provide on-site and telephone technical support for transmission systems products. Responsibilities included turn-up, in-service upgrades, troubleshooting, and application assistance for telecommunications carrier equipment. Research complaints, specify engineering equipment deficiencies, and make recommendations for resolutions. Assist in the installation and testing of new equipment for customer field trials and provide on- site training for the customer in the operation of new equipment. Handled day-to-day customer inquiries regarding general telecommunication applications. Provided department IT responsibilities maintaining LAN and laptops, interfaced with corporate IT to solve problems. Move department from an antiquated flat file database system to MS SQL database providing more stable platform for call tracking system.

Managed a communication network providing reliable secure, non-secure voice and data services to the President of the United States. Supervised three sections who managed, monitored, controlled, and maintained all aspects of the network. Planned and engineered a hardware and software upgrade to communications network increasing capabilities by 50%. Developed operational guidelines to provide up-channel reporting and down-channel directions to ensure maximum safety and operational readiness of all navigational and communication systems in the United Kingdom. Developed several Dbase systems to track and report equipment status, saving hundreds of man-hours per year. Master Instructor in telecommunications fundamentals of analog and digital circuits.