Kendra Akehurst

Kendra Akehurst Email and Phone Number

Director of Operations - Experienced in process improvement and program creation @ Centratel Answering Service
Kendra Akehurst's Location
Bend, Oregon, United States, United States
Kendra Akehurst's Contact Details

Kendra Akehurst work email

Kendra Akehurst personal email

n/a
About Kendra Akehurst

Goal-driven, highly-organized, Director of Operations. I embrace new challenges, promote organizational change, and routinely seek new ways to implement continuous process improvement.

Kendra Akehurst's Current Company Details
Centratel Answering Service

Centratel Answering Service

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Director of Operations - Experienced in process improvement and program creation
Kendra Akehurst Work Experience Details
  • Centratel Answering Service
    Director Of Operations
    Centratel Answering Service Aug 2018 - Present
    Bend, Or, Us
    As the Director of Operations, I am responsible for planning, developing and approving specific operational policies, programs, and procedures. I coordinate schedules and day to day activities of team members to satisfy the needs of the company for approximately 50 team members. I have challenged myself to learn different customer management systems, training tools, and software.
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  • Centratel Answering Service
    Operations Coordinator
    Centratel Answering Service Aug 2017 - Aug 2018
    Bend, Or, Us
    As the Operations Coordinate, I planned daily operational strategies, collaborated with the staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. I used my strong critical thinking skills to identify problems in the operations process and create strategies to resolve opportunities in a timely manner.
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  • Centratel Answering Service
    Quality Specialist
    Centratel Answering Service Aug 2016 - Aug 2017
    Bend, Or, Us
    As a Quality Specialist, I managed and improved performance for over 30 employees through performance monitoring, problem resolution, statistical analysis, and quality assurance measures. I provided feedback and guidance during performance reviews. I also enhanced the training program and modules by implementing diverse training techniques.
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  • Centratel Answering Service
    Supervisor
    Centratel Answering Service Jun 2011 - Aug 2016
    Bend, Or, Us
    As a Supervisor, I coached employees, monitored progress, enforced rules and ensured quality compliance. I facilitated customer requests and handled complaints. I also organized and ran monthly staff meetings.
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Kendra Akehurst Skills

Leadership Customer Service Operations Management Strategic Planning Business Process Improvement Director Level Cross Functional Team Leadership

Kendra Akehurst Education Details

  • Oregon State University-Cascades
    Oregon State University-Cascades
    General
  • Central Oregon Community College
    Central Oregon Community College
    General

Frequently Asked Questions about Kendra Akehurst

What company does Kendra Akehurst work for?

Kendra Akehurst works for Centratel Answering Service

What is Kendra Akehurst's role at the current company?

Kendra Akehurst's current role is Director of Operations - Experienced in process improvement and program creation.

What is Kendra Akehurst's email address?

Kendra Akehurst's email address is ke****@****tel.com

What schools did Kendra Akehurst attend?

Kendra Akehurst attended Oregon State University-Cascades, Central Oregon Community College.

What skills is Kendra Akehurst known for?

Kendra Akehurst has skills like Leadership, Customer Service, Operations Management, Strategic Planning, Business Process Improvement, Director Level, Cross Functional Team Leadership.

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