Kendra Barker Email and Phone Number

- Cross functionally work with global internal teams to build and manage operational processes for the Issuing product.- Work with external partners to identify key requirements needed to yield an efficient implementation process.- Work with product and commercial teams on market strategy. - Successfully launch card programs by leading the implementation and working cross functionally with Sales, Product, Implementation, Compliance, and Account Management.- Strategize with customers on the product design of their card program.- Work directly with customers on product adoption.- Evaluate card program implementations to identify gaps and solutions. - Strive to be an SME in the Issuing space.

- Cross functionally work with sales, product and engineering, technical operations, cardholder support, business operations, and leadership to successfully launch card programs- Work with prospects on product Q&A, vet prospects for product fit, and assist with scoping of the implementation- Project manage and lead 4 month implementations- Manage relationships for existing and implementing customers, by acting as their strategic partner throughout the process- Work with product and engineering to prioritize bugs, enhancements, implementations and feature requests- Deliver executive business reviews to understand long and short term growth plans- Drive new feature adoption- Identify areas of improvement for the customer org- Create collateral to improve processes

- Project manage customer implementations- Configure card programs at the processor level - Work cross functionally with product and engineering in recurring customer issues- Maintain the relationship with the processor- Assist in employee onboarding - Secretary of the Governance Committee

Procurement Manager: * Manage and lead Vendor Procurement including vendor onboarding in a regulated industry (60+ vendors), vendor flow in ARAVO, PR/PO creation in ARIBA, and act as the Denizen POC for BBVA. * Cross functionally work with the BBVA Accounting, Legal, Infosec, and Risk Management teams.* Maintain monthly vendor budget reporting, invoicing, and vendor SLA’s.- HR Operations: * Plan, execute, and manage key People Operations and cross functional programs including employee onboarding/offboarding, employee benefits, and HR policies. * Collaborating with business partners to manage day-to-day challenges and proactively identifying various solutions to manage workflow and operations. * Serve on the Black Ops Team- Project Manager: * Work closely with the Global Head of Operations in project planning and execution. * Lead continuous improvement operational efficiency projects including product features, global hr operations, and the ongoing BBVA Vendor Procurement Process. - International Business Etiquette: * Exhibit cross cultural awareness between teams and partners. * Exhibits a strong sense of emotional intelligence.

- Act as primary point of contact for and manage relationships with VP and C-level, external clients and vendors. - Lead and manage tactical and strategic operations of Ellis Partners headquarters.- Simultaneously manage multiple projects that include closely working with the CFO to ensure sufficient system operations, managing the office accounts, acting as the executive assistant to the managing principal, planning events and firm scheduling.- Act as lead administrative POC and SME (Subject Matter Expert) to ensure employee satisfaction. - Manage internal, technical infrastructure and technical tickets with analysis. - Act as the financial’s team assistant to track and manage administrative and operational budgets. - Designed, implemented, and reinforced an informational wellness program that led to increased engagement and work culture.

- Acted as client’s internal fitness and nutrition consultant. - Prospected, onboarded, and managed relationships with clients and members. - Managed client success and satisfaction by tracking progress, physical measurements, personal interaction and listening to the client’s needs and desires. - Worked with clients to achieve a range of goals from rehabilitation to weight loss or gain.

- Northern California face of Organic Pastures - The sole field representative for 21 California Accounts - liaison between customer and internal product team. - Drive customer satisfaction and adoption with personal visits, product promotion, account issues and supporting clients’ best interests. - Observe and communicate client and market trends to the product development and marketing team. - Coordinator of 3 farmers markets. Watched product demands and trends in relation to the surrounding area. Managed the incoming transactions for the day. Submitted event report to Marketing and Sales team.

- Ensured an outstanding experience for executive clients at a four-star restaurant.- Acted as the point of contact for the restaurant by managing customers, email inquiries and phone calls, processed reservation deposits, cake orders and gift cards. Managed and organized reservations with extensive detail to provide an exceptional experience. - Managed back end work for holiday packages and planned the execution of the event with management accordingly. - Led the onboarding, training, and continuing education of servers and bar staff. - R2L Employee of Month, R2L Employee of the Year