Kendra Barnett Email & Phone Number

Culver City, California, US

Culver City, California, US

• Led solution architecture discussion for strategic enterprise level clients. Lead both the set up architecture within our software UI and the API
• Managed client and internal teams for implementation, technical set ups, and product requests
• Managed questions and issues with affiliate, e-commerce, and API from internally and clients.
• Trained internal colleagues on how our system worked with affiliate, economy e-commerce, and AP client solutions.
• Created and managed product requests
• Reviewed and vetted pre-sales opportunities and helped clients determine if our solution is a good fit (Affiliate, e-commerce, and API solutions)

Culver City, California, US

• Led implementation for enterprise clients
• Led the strategic discussions on how to manage influencer operations on the CreatorIQ platform
• Managed and conducted trainings across 10 different time zones
• Assisted clients with implementation of the API (REST)
• Managed a load of 6-12 implementations at one time.

Culver City, California, US

• Led 4 week implementation for new clients
• Assisted with all technical branding conversations
• Managed a load of 5-10 implementations at one time.

New York, NY, US

• Implement corporate solutions that drove over +160M in charge volume in 2019
• Manage 7-14 projects concurrently while tracking key milestones and raised issues through escalation ensuring on-time-delivery
• Manage multi country implementations with multiple local internal and client partners
• Work with C Suite client partners to ensure the project is correctly scoped and implemented efficiently
• Consult with clients on needs and requirements to best advise them on the best build for their program
• Incorporate Agile Management Tools & Principles and streamline implementation processes to reduce client on-boarding time

New York, NY, US

• Responsible for contract negotiations for account growth.
• Led the strategic discussions on account planning with upper management.
• Responsible for the relationship management of six midsize accounts.
• Conducted Quarterly Business Reviews for all accounts.
• Assisted clients in solving issues and finding additional value from Pica9 software.

New York, NY, US

• Responsible for managing long term client onboarding and service projects with up to four ongoing at a time.
• Created and manage all project teams, resources, budgets, meetings, and project plans.
• In charge of all status reports, action item logs, and call notes for projects.
• Liaison with development and client to ensure all technical specs are correct.
• Negotiated nuances and create SOWs and change requests.
• Conducted client presentations for discovery and training.Customer Success Manager

New York, US

• Advised, trafficed, and assisted with digital media campaigns for six large clients across a variety of industries and adservers (DoubleClick and Sizmek).
• Advised/consulted with media teams and clients regarding advertising technologies, tracking performance, and campaign performance.
• Acted as liaison with media, creative agencies and publisher sites regarding planning, tracking, scheduling, and delivery of campaigns.
• Create and ensure all conversion tags are properly set up on the client’s site to track the necessary data.
• Consulted with fourth party vendors (MOAT, DV, IAS, Nielson, MBD, and White Ops) to ensure proper functioning within campaigns.
• Screened incoming creative according to adserver specs and technical requirements documentation.

Ithaca, NY, US

• Teaching Assistant for various courses including:Conducting Effective Hospitality Marketing Research, The Hospitality Marketing Mix: Place and Promotion,Strategic Hospitality Management, Non-Traditional Applications of.
• Assisted students with questions on course material
• Graded various course assignments including projects, discussions, and reports
• Answered inquiry emails and elevate necessary problems

US

• Worked exclusively with five bankers for travel and calendar management
• Created and track monthly expense reports
• Assisted with various projects, including relocation research and planning
• Tracked and created monthly client billing

New York, NY, US

• Worked in a Temp-Perm position for MillerBuckfire
• Handled monthly client billing and invoices
• Facilitated all ordering and maintenance requests
• Greeted and assisted all incoming guests
• Answered and transferred high volume phone lines
• Tracked progress of multiple projects and helped with calendar scheduling

• Answered and transferred high volume phone lines
• Tracked progress of multiple projects and help with calendar scheduling
• Greeted and assisted guests
• Helped with stocking and ordering
• Took notes during meetings and conference calls
• Worked with consultants to ensure all proper paperwork is filed

• Created invitations, flyers, and menus for events and for guests at the resort
• Greeted and directed guests of the resort
• Contributed weekly to company blog
• Created a volunteer orientation guide for local park
• Produced and modernized standard operating procedures for the front office and the restaurant

Ithaca, NY, US

• Provided instruction to students on problem-solving and challenges in fast-paced restaurant settings
• Taught students how to operate industry-specific MICROS system for order management

Ithaca, NY, US

• Introduced incoming freshman to Cornell University during Orientation Week
• Trained Orientation Leaders on the program and goals for incoming freshman
• Assisted with Orientation Steering Committee events

• Worked as a seasonal worker during summer and winter breaks.
• Led tours of the Longhorn Caves to groups of up to 60 people
• Supervised the back of house at the Café
• Served as cashier for park services with sales over $2000 daily
• Managed reservations and provided directions at Front Desk
• Set up and managed catering events at the cave

Toronto, Ontario, CA

• Answered and screened incoming phone calls
• Helped guests with any inquires
• Assisted with daily filing of reports and guests folios
• Analyzed and made recommendations for printing and stationary purchasing for the front office
• Evaluated and proposed ideas to make the Front Office more environmental friendly
• Coordinated kids Scavenger hunt for guests

Bachelor'S Degree, Hotel/Motel Administration/Management

Education record