Kendra Bledsoe Email & Phone Number

Resolved customer service issues using company processes and policies and provided updates to customers.Enhanced customer satisfaction by resolving complex issues and providing timely solutions.Trained, oversaw, and mentored new team members to strengthen performance and job expertise.Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.Improved team efficiency by implementing new training procedures and streamlining work processes.Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Managed daily cash intake by counting out registers and tabulating profits.Upheld company standards and compliance requirements for operations.Coached employees on interactions with customers to drive exceptional service.Directed and led employees and team members on effective operations, methods and procedures.Reinforced rules to promote superior employee performance.Managed schedules, accepted time off requests and maintained coverage for shifts.Delegated tasks to multiple employees while maintaining efficient workplace.Enforced company policies, answered coworkers' questions and trained new personnel.Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Developed and maintained positive working relationships with staff, customers, and vendors.Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.Assigned tasks to employees and monitored productivity, performance and task completion.Conducted regular performance reviews for employees to identify areas of improvement.Implemented new procedures or systems to improve efficiency within the organization.Delegated daily tasks to team members to optimize group productivity.Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.

Collaborated with other teams and departments for successful implementation of initiatives.Promoted customer service by requiring associates to promptly greet and assist customers.Assisted with training and development of store associates.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Enhanced team performance by implementing effective training and coaching strategies.

Greeted customers in a professional and friendly manner.Assisted customers with questions regarding gaming rules, regulations, and procedures.Processed player signups and registrations for tournaments and promotions.Maintained up-to-date knowledge of all gaming products available at the casino.Performed cashiering duties including cashing out chips, coins, and tokens for patrons.Ensured proper handling of sensitive documents such as credit applications, check cashing forms, and other paperwork.Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.

High School Diploma

Certificate, Animal Behavior Dog Training