Kendra Brown Email and Phone Number

- Designed and launched first L&D strategy for over 1,000 employees. Cultivated partnerships with departments across the organization to plan and deliver training programs covering leadership development and coaching, manager effectiveness, talent assessment process, and diversity focused leadership programs.- Developed and implemented the first formal internship program for 17 departments with 19 interns. Aligned with senior leadership on goals and scope of program and developed programming to include professional development courses, community engagement, functional exposure, and connection to the history and culture of the Raiders organization. - Led full-cycle performance management process including training, tracking milestones, performance review calibration with senior leaders, discretionary bonus awards, organization-wide goal reporting and analysis, and HRIS integration.- Ensured eight mandatory NFL Annual Compliance courses were completed by over 1,000 employees through effective scheduling, assignment, tracking and follow-up with staff and senior leadership.

- Responsible for entire new hire lifecycle for over 500 full-time and part-time employees annually, including background checks, onboarding, I9 process, and new employee orientation; additionally, managed over 50 internal promotions during the calendar year.- Created first new hire orientation program and facilitated monthly sessions for all full-time new hires. - Executed employee engagement and recognition programs including employee of the month, work anniversary recognition, “Home Game Donuts” special events, and town halls.- Designed, launched, and expanded the organization-wide intranet to improve employee communication and access to information.

- Responsible for entire new hire lifecycle for 30-50 new hires weekly, including background checks and drug tests, work card compliance, onboarding/orientation, I9/E-Verify process, and entering new hires into HRIS systems.- Accountable for training and overseeing two administrator’s roles including: new hire data entry, filing documentation, background checks, communication with venue parking, orientation confirmations, and any additional tasks.- Managed processes using two different HRIS systems (Workday & Valiant/TimePro) while processing and hiring candidates due to company merger and HRIS integration.- Ensured all new hire paperwork was completed and each employee is ready to work; provided weekly updates to departments in need of new hires.- Oversaw auditing and billing of two large accounts, working with manager and accounts payable to ensure accurate and timely payment.- Coordinated with hiring managers and assist with job postings; updated job postings 3 times per week to stay relevant on Indeed and Restaurant365.- Maintained I9s, EEO information, work cards, and other documents for legal compliance.- Ensured completion of verifications of employment as requested and track appropriate completion by team.

- Responded to outside requests for previous and current employment verification, using Workday, TimePro, View and Vault to confirm employment dates, work locations, and wages.- Managed all Nevada & California unemployment office inquiries, providing confidential information about dates worked, wages earned, and termination details.- Coordinated portions of the new hire process, including sending, saving, and tracking all new hire paperwork: orientation acknowledgements, employment agreements, and company policies.- Special Projects from People Practices Teamo During Annual Compliance Training, managed attendance throughout 6 trainings and oversaw the distribution, saving, and tracking of over 800 compliance agreements.o Screened and interviewed 40+ candidates over Zoom for multiple positions at new restaurant location.o Responsible for compiling information for multiple IRS TRDA audits and paycheck discrepancies.o Saved and tracked 100+ confidential non-competes and employment agreements.o Managed the auditing and archiving of employee files to improve filing accuracy.

- Successfully led and executed all aspects of the wedding day, including: ceremony and reception set-up, vendor management/coordination, and acting as a liaison for the wedding party; managed a team of 3 assistants and numerous vendors on event days.- Client contact at forty weddings and two styled shoots throughout the Las Vegas area; communicated with couples throughout the planning process to ensure their experience was exceptional.- Attended meetings with potential partners and vendors to increase company’s involvement in the Las Vegas event community and utilized social media to strengthen these relationships. - Managed wedding planning leads and conducted sales calls with couples looking for day-of coordination.

- Generated new event sales by delivering top tier customer service during site tours, generating custom proposals, and addressing any client questions and changes throughout the planning process.- Refined and managed the club’s wedding Instagram, Facebook, and social media pages to help increase followers and interaction online. - Managed a team of 15+ banquet and kitchen staff to execute 5-star service for every guest at every event. - Answered multi-line phones while greeting each guest and ensuring their needs were met; checked in guests at numerous club events to ensure the correct occupancy throughout COVID-19.

- Interned for the most influential, full-service multimedia organization in Southern Nevada, focusing on events for publications such as Las Vegas Weekly, Las Vegas Magazine, and Vegas2GO.- Collaborated with graphic design team on creation of artwork and photo recaps for events in order to promote all events through print and social media.- Involved in day-of event execution: event set-up, guest check-in, on-site promotions from sponsors and partners, and clean-up.- Assisted in development of Las Vegas Magazine & Vegas2GO's concierge program, ELITE, focusing on event programming/registrations and communication with members.

- Oversaw transportation, setup, and quality of equipment before events began.- Greeted UNLV event guests and ensured their satisfaction through exceptional customer service.- Supported the Client Services Manager with efficient and timely setup, while facilitating the guests’ needs.

- Supported the lead coordinator in all aspects of wedding day execution, including: ceremony, décor, and reception set-up, vendor management/coordination, and acting as a liaison for the wedding party.- Client contact at five wedding weekends and wedding rehearsals to ensure smooth and successful ceremonies and receptions during Seattle’s peak wedding season.

- Interned at Seattle’s premiere transportation, tour, and event company.- Assisted with sales and customer service, handling up to 30 service inquiries per day; created unique and appealing wine gift baskets for events as requested.- Collaborated in development of the Northwest Event Show marketing strategy, planned and executed pre-show education workshops, and engaged with attendees to promote the show and future workshops.- Helped develop, launch, and maintain the social media presence of company and affiliated brands on LinkedIn, Instagram, Twitter, Facebook, Pinterest, and various event industry sites.

- Responsible for daily/season pass and market goods sales for small farm and amusement park- Organized tickets, wristbands, and payments for large groups of school and camp field trips- Set up membership accounts and labeled, restocked, and inventoried newly received goods

- Greeted guests and organized flow of newly opened restaurant to ensure customer satisfaction- Handled to-go orders and reconciled cash and credit receipts