• Receive incoming authorization requests from providers, via telephone queue line and via fax • Respond to provider queries, obtaining necessary administrative information • Resolve non-clinical issues [such as checking on auth status or claim question• Researches member eligibility and primary care selection to complete entry of referral• Contact provider offices for further details on referrals, if necessary• Maintain and update daily inpatient census using software Right Fax, CCMS, • Provide status verification of approvals denial or pending events for referrals and authorizations

• Daily distribution of HR mail• Coverage of the Human Resources reception area and main phone line(s);• Filing of HR documents;• Assist in the archiving and maintenance of terminated employee records• Responsible for the maintenance of table information associated with Human Resources • Responsible for special projects including but not limited to the transferring of terminated employee files from microfiche to CD-Rom, data compilation for required government reports, etc.

Host/Hostess Jan 2013 – Present● Meet and greet approximately 200 customers that come into the restaurant on a daily basis● Responsible for answering 50+ incoming phone calls from customers regarding reservations● Keep track of daily specials on the restaurant’s blackboard at the beginning of each work day● Maintain a neat work environment by setting up tables as well as making sure customers sit in convenient sections

● Escalated issues to appropriate groups and tracked problem resolution using HP Service Manager● Monitored the service desk and responded to 50 or more emails and phone calls on a daily basis● Maintained and oversaw software implementation for approximately 30+ users across the US and India● Monitored internal tools and functions including Mainframe, Applications, and Distributed systems● Handled remote access and pass word setup/reset● Performed data entry of archives; Verified, updated and corrected documents

Handled cash, credit and gift card transactionsAssisted customers with product selectionProvided each customer with great service

Trained and managed approximately 70 new employees in customers relations, restaurant policiesPrepared the food and delivered orders to costumersUpdated company daily reports for food safetyHandled cash, credit and gift card transactionsProvided information about the various products on our menu to customers