Kendra Cooley Email & Phone Number

Chicago, Illinois, Us

Drove implementation of enterprise projects and programs that supported portfolio roadmap delivery totaling over $80M, which included directing enterprise projects while leading a cross-functional team of internal staff and external vendors in delivering business solutionsAccomplishments - Led a team of five Enterprise Security Architects and one vendor to execute NIST Cyber Security Framework and 3GPP 33.501 assessments across IT and Engineering organizations. Managed assessment execution, data analysis, and executive report readouts, resulting in high-level action plans to evaluate and enhance the organization’s security posture - Oversaw cross-functional team of over 22 members under Broadband Services Program; Planned and executed technology demonstrations across the US for government officials show casing broadband services for rural communities intended to close the digital divide. Managed project plan, tracked progress with a RAID log, and developed executive-level status reports - Guided cross-functional team of over 15 members to manage five processes used by the Engineering and Marketing teams to execute network coverage updates for mid-band technology site deployment. Created Gantt charts to ensure timely monthly coverage updates, used RAID logs for project controls, and developed executive-level status reports

Chicago, Illinois, Us

- Led establishment of resource planning discipline used to enhance resource planning effectiveness across an enterprise of over 5,000 employees and ensure efficient use of resources to deliver an enterprise portfolio totaling over $100M- Project managed creation of Capacity Forecasting & Planning Process used to implement Clarity PPM tool and resource procurement process impacting over twenty functional areas- Utilized change management strategy to cultivate cross-functional relationships and manage stakeholder expectations to drive work needed to achieve department metrics - Optimized resource management processes and championed adoption of Clarity PPM tool, enhancing communication and standardizing training for cross-functional teams; Led strategic resource planning meetings to ensure availability and resolve resource bottlenecks- Strategically collaborated with functional teams to develop and implement resource plans, supporting portfolio roadmap delivery of more than $100M- Developed reporting framework that provided snapshot of current and forecasted capacity data utilized to facilitate proactive efforts for staffing enterprise initiatives and support portfolio roadmap deliveryAccomplishments- Authored change management strategy that outlined critical elements (Communication Plan, Stakeholder Management Plan, Adoption Plan) needed to execute change management tactics impacting more than 5000 employees for adoption of the Capacity Forecasting & Planning Process and PPM tool- Authored Resource Constraint Process-Identification and Resolution Plan used to address resource bottle necks - Developed 2020 Resource Management Team metrics used to evaluate efficient use of resources and drive the establishment of the resource management discipline- Developed 2020 Resource Plan used to evaluate capacity of resource pool and address resource bottle necks in support of delivering prioritized portfolio roadmap initiatives totaling $100M

Chicago, Illinois, Us

Project Management- Delivered more than $10M in strategic initiatives that drive bottom-line growth by helping to improve efficiencies, process compliance, and customer satisfaction- Collaborated with project managers and track leads to develop comprehensive project plans, identifying key deliverables, cross-track dependencies, and timelines-Identified and documented issues and risks, developed related mitigation plans, and led executive-level project reporting, encompassing project plans, status updates, and key metricsAccomplishments: Created reporting dashboard utilized on $17M Enterprise ProgramChange Management- Led tracks of work in executing communication plans, change management, frontline associate training and readiness activities in support of successful launch of enterprise level projects and programsContinuous Improvement – After Action Reviews- Spearheaded project closing process by conducting After Action Reviews (AAR) for multi-million dollar projects; Developed storyboarding process to facilitate AARs and capture learnings for future projects and programs- Prepared and communicated executive summaries on After Action Review findings to Executive Leadership and Project Management Organization (PMO)- Led continuous improvement initiatives to enhance standard tools and templates, streamline PMO communication, and establish guidelines to standardize the project closing process across the organizationAccomplishment: Received continuous improvement award for AAR Feedback Tool, April 2017SharePoint Administration- Migrated PMO enterprise project and release SharePoint site to updated platform; Established guidelines for program/project site management; received continuous improvement award, October 2017Diversity & Inclusion- Executive Board Member & Professional Development Committee chair of Affinity Resource Group; Featured in Dynamically Speaking Corporate Publication for diversity and inclusion accomplishments, February 2018

Chicago, Illinois, Us

- Provided operational support to national retail channel which included distribution in big box retailers totaling over 5000 locations and channel of independent business franchises (Agent) totaling more than 500 locations - Served as project lead on first corrugate shipper program launched in over 400 retail locations for national retail partner; led quarterly sales performance review process for the agent retail channel evaluating sales performance and contract obligations at retail store locations- Led cross functional projects for process improvement on evaluating scope and size of multiple markets for National Retail Partner; managed vendor relationship between US Cellular and merchandising vendor, which improved communication and merchandising execution in more than 500 National Retail Partner locations

Falls Church, Virginia, Us

- Managed business operations for AT&T Generator Project Chicago market totaling $10 million- Managed $10 million in project financials by tracking project spend at each phase which involved tracking out of scope funding requests from vendors, preparing financial documents, researching and resolving invoicing discrepancies for work performed by vendors - Ensured project governance by adhering to OSHA standards and guidelines (ISO 9000); coordinating vendor activity to ensure purchase order accuracy and proper financial approvals for 200+ sites being constructed; managed project plan by monitoring critical path items in the areas of site acquisition, construction, and project funding- Managed Project Management Office with items relating to accounting, human resources, purchasing, IT, equipment, vendors, and contractorsSystems/Databases: Onevizion, SITERRA, ANGELS, Cingulinc, FileNet, FTPFinancial Systems/Databases: ARIBA/ESM, A/P Web Query Tool, KOFAX/Markview

Atlanta, Georgia, Us

- Led standardized reporting efforts for direct and indirect retail channels across multiple markets; custom built reports utilizing robust data management systems; maintained complex spread sheets used to evaluate performance, productivity, and sales trends; primary point of contact for scorecards built that were utilized across all markets- Reinvented a role that was reintroduced to the market and transformed the role into one that drove operational excellence, exposed areas of opportunity, and became the guideline by which other markets hired Operations Coordinators - Lead functional teams that developed and revised processes and policies focused on reducing churn, increasing customer retention, improving the overall customer experience, and company metrics management Program Lead – Customer Retention Program- Customer Retention Program Lead for Chicago market; built and analyzed reports, led a small team, and developed processes for enhancing the customer experience for 14,000+ subscribers- Developed processes that improved program metrics by more than 130% to goal; Created marketing materials and training guides; Conducted trainings in 3 markets on Customer Retention Program for indirect dealer partners, managers, and staff

Atlanta, Georgia, Us

- Lead product demonstrations and trainings that enhanced the customer experience; sold telecommunication devices and service plans; supported outside selling events that increased gross adds and door swings; - Encouraged customer retention by resolving account discrepancies and providing prompt and courteous customer service; received high scores on customer satisfaction surveys- Maintained internal audit and SOX compliance by managing shrink, resolving inventory and POS discrepancies, and receiving high scores in internal audit performance

Atlanta, Georgia, Us

- Maintained internal audit requirements and SOX compliance by managing shrink, resolving inventory/POS discrepancies, developed Inventory Specialist Audit (Leaps and Bounds Award) that encouraged internal audit readiness; recognized for 90% audit performance in corporate retails locations- Prepared and presented reports to leadership and retail locations concerning scope of audit, operational conditions found, and internal audit readiness; provided recommendations regarding improving operations of retail locations- Forecasted inventory levels based upon sales, promotions, product launches, and special events - Developed instructional materials, lead trainings for corporate/dealer retail locations on data devices and technology, retail store operations, inventory management, point of sale system, and policies and procedures; received Star Awards for coaching and development of staff within corporate and dealer retail locations

Dallas, Tx, Us

- Managed retail operations, supervised sales personnel on sales objectives, educated and trained staff on company policies and procedures, analyzed, investigated, and resolved inventory discrepancies, and managed internal audit readiness- Educated and engaged customers through product demonstrations; providing prompt and courteous customer service- Recognized for operational excellence and improving the customer experience by scoring 100% on customer satisfaction surveys

B.A., Marketing Honors (Depaul Ime Alumn) And Finance With Minor In Spanish

Project Management Certificate, Project Management

Business Analyst Certificate Program, Project Management