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Kendra Cooley is listed as Project Manager | Change Management | Business Process Management | 18+ Years in Telecom | Resource Optimization & Multi-Channel Customer Experience | Servant Leader Driving Positive Change based in Greater Chicago Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Kendra Cooley.
Kendra Cooley previously worked as Enterprise Project Manager at Uscellular and Enterprise Resource Planning Lead at Uscellular. Kendra Cooley holds B.A., Marketing Honors (Depaul Ime Alumn) And Finance With Minor In Spanish from Depaul University.
I am a results-driven project manager with over 18 years of experience in the telecommunications industry. My expertise spans both the construction and customer sides of telecom, where I have successfully led and operationalized various enterprise-level initiatives.Throughout my career, I have enabled organizations to manage resources effectively, bolster their security posture, and expand telecom technologies in underserved areas. I have also designed and managed complex business processes that drive continuous improvement and enhance the customer experience across multi-retail channels.As a servant leader, I deeply value the power of diverse relationships, seek to effect positive change, and strive to deliver the best results.SpecialtiesBilingual: Spanish, Project Management, Business Process Design & Management, Operations Management, Customer Experience Enhancement, Change Management, Complex Reporting, Sales, Organization & Planning, Vendor Management, Leadership & Team Building, Coaching & Development, Community Leadership
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Chicago, Illinois, US
Drove implementation of enterprise projects and programs that supported portfolio roadmap delivery totaling over $80M, which included directing enterprise projects while leading a cross-functional team of internal staff and external vendors in delivering business solutionsAccomplishments - Led a team of five Enterprise Security Architects and one vendor to.
Chicago, Illinois, US
- Led establishment of resource planning discipline used to enhance resource planning effectiveness across an enterprise of over 5,000 employees and ensure efficient use of resources to deliver an enterprise portfolio totaling over $100M- Project managed creation of Capacity Forecasting & Planning Process used to implement Clarity PPM tool and resource.
Chicago, Illinois, US
Project Management- Delivered more than $10M in strategic initiatives that drive bottom-line growth by helping to improve efficiencies, process compliance, and customer satisfaction- Collaborated with project managers and track leads to develop comprehensive project plans, identifying key deliverables, cross-track dependencies, and timelines-Identified and.
Chicago, Illinois, US
- Provided operational support to national retail channel which included distribution in big box retailers totaling over 5000 locations and channel of independent business franchises (Agent) totaling more than 500 locations - Served as project lead on first corrugate shipper program launched in over 400 retail locations for national retail partner; led.
Falls Church, Virginia, US
- Managed business operations for AT&T Generator Project Chicago market totaling $10 million- Managed $10 million in project financials by tracking project spend at each phase which involved tracking out of scope funding requests from vendors, preparing financial documents, researching and resolving invoicing discrepancies for work performed by vendors.
Atlanta, Georgia, US
- Led standardized reporting efforts for direct and indirect retail channels across multiple markets; custom built reports utilizing robust data management systems; maintained complex spread sheets used to evaluate performance, productivity, and sales trends; primary point of contact for scorecards built that were utilized across all markets- Reinvented a.
Atlanta, Georgia, US
- Lead product demonstrations and trainings that enhanced the customer experience; sold telecommunication devices and service plans; supported outside selling events that increased gross adds and door swings; - Encouraged customer retention by resolving account discrepancies and providing prompt and courteous customer service; received high scores on.
Atlanta, Georgia, US
- Maintained internal audit requirements and SOX compliance by managing shrink, resolving inventory/POS discrepancies, developed Inventory Specialist Audit (Leaps and Bounds Award) that encouraged internal audit readiness; recognized for 90% audit performance in corporate retails locations- Prepared and presented reports to leadership and retail locations.
Dallas, TX, US
- Managed retail operations, supervised sales personnel on sales objectives, educated and trained staff on company policies and procedures, analyzed, investigated, and resolved inventory discrepancies, and managed internal audit readiness- Educated and engaged customers through product demonstrations; providing prompt and courteous customer service.
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Kendra Cooley is listed as Project Manager | Change Management | Business Process Management | 18+ Years in Telecom | Resource Optimization & Multi-Channel Customer Experience | Servant Leader Driving Positive Change.
Kendra Cooley is based in Greater Chicago Area, United States, United States.
Kendra Cooley has worked for Uscellular, General Dynamics Information Technology, Cricket Communications, and At&T Mobility.
You can use AeroLeads to view verified contact signals for Kendra Cooley, including work email, phone, and LinkedIn data when available.
Kendra Cooley holds B.A., Marketing Honors (Depaul Ime Alumn) And Finance With Minor In Spanish from Depaul University.
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