• Manage and maintain driver daily work diary records in accordance with National Heavy Vehicle Regulator standards• Undertake breach investigations and ensure timely completion of reporting to company requirements• Develop non-conformance reports and distribute to key stakeholders• Preparation of compliance reporting to align with customer KPI requirements • Manage compliance registers and audits across Greyhound Resources division as required

• Ensure key stakeholder engagement in the timely and successful delivery of customer scheduling requirements• Act as point of contact for the Customer Service team, responding to telephone and email enquiries and service requests.• Ensure each service request is reviewed with key internal stakeholders, documented and communicated efficiently and effectively to the team throughout the Bowen Basin

• Responsible for the supervision and coordination of day to day activities of administration staff• Developing and maintaining relationships with key stakeholders and charter tour customers • Actively contributing to meetings with team managers, including the taking of meeting minutes • Developing and complying with policies, procedures and training materials • Assisting in project work as required • Processing insurance claims • Training and developing staff• Demonstrated the ability to remain focused in a customer-oriented environment • Demonstrated highly developed time management and organisational skills • Maintained a tidy, organised and presentable working environment

• Carried out accounts officer duties on a daily basis • Provided a high level of administrative support to the Administration Manager • Provided accurate quotes and arranged charters for customers • Assisted customer service staff• Maintained up-to-date records and data• Actioned Administration Manager’s emails in a timely manner • Assisted with staff training

• Effectively processed all accounts payable and receivable • Entered timesheet data and processed weekly payroll for 30 employees• Processed quarterly superannuation payments• Reconciled accounts and credit cards monthly• Maintained accurate petty cash records• Followed up on all outstanding accounts • Carried out archiving, filing and faxing tasks

• Provided detailed information to customers regarding the company’s services • Received, entered and processed reservations by phone, email and fax• Prepared passenger and freight manifests, completing all relevant registrations • Reconciled Centrepay payments daily and assisted with other accounts duties as required