Write articles and documentation for various individuals or entities on a project basis.

I was on the print optimization team. We collected peripherals from Bank of America corporate location and replaced and programmed the devices with multi-use copiers.

Bank of America print optimization program. Assessed corporate BOA offices peripheral devices. Documented printer configurations, port numbers, network information, floor locations and other identification details. Created floor maps reflecting device locations using Microsoft Visio. Initiated and conducted design review by making recommendations for new Hewlett Packard (HP) devices. Ordered devices from HP according to approved design. Coordinated delivery and installation dates of new devices with BOA site contacts. Installation and setup of new devices. Scheduled pickup of old devices. Expense reports, travel arrangements conferences calls, online training and other administrative duties as necessary.

Full-Time Student

Provided direct support for Executive Director of Stanislaus Partners in Education program. Coordinated meetings, scheduled catering, assisted teacher interns with executive summaries and internship paperwork. Processed, logged and endorsed checks for weekly deposits. Provided office support for independent consultants. Created, edited and designed presentations. Design and edit brochures. Initiation and follow-up with correspondence. Maintain and update address database. Other general office duties as required.

Administrative duties including: Answering phones, scheduling appointments, finalizing tax returns, finalizing quarterly payroll reports, scheduling maintenance and other general office duties.Bookkeeping duties including: Bank reconciliation, calculating trial balance, reclassifying purchases, A/R, A/P, invoicing, financial statements, collection notices, company setup within QuickBooks, entering employee information and payroll.

Process expense and interstore transfer invoices, research statements, data entry (10-key).Accounts Receivable for SaveMart SupermarketsProcessed and posted cash receipts.

Scheduled appointments for recruiting temporary employees. Phone screened applicants prior to application process. Evaluated and interviewed applicants for temporary positions. Completed computer input of temporary employees. Received and processed customer orders for temporary personnel. Calculated appropriate bill rates for employees. Serviced customers with arrival, four-hour, extension and quality control calls. Ran daily task lists, completed daily telemarketing calls. Performed lost check procedures and EDD paperwork. Tracked ad responses and assisted branch with ad requests. Maintained office setup and cleanliness.

Provided computer technical support for housing residents involving virus protection and ensuring internet connectivity. Computer lab maintenance including: virus checks, defragmentation, system cleansing, file disposal, system updates, printer support and upgrades. Provided minor training for residents to self-maintain their computer systems.

Full-Time Student

Performed editorial/proofreading functions in support of the drug and biologic product promotional items being submitted to the Federal Drug Administration (FDA) for approval. Familiarity with GMP compliance and experience in an FDA regulated environment. Provided consistent editorial/proofreading support to specific product teams. Edited all copies of documentation for product promotion using specific corporate style guidelines. Performed graphics conversion for documentation purposes. Processed volumes for submissions according to scheduled deliverables.

Wrote documentation for the internally engineered workstation application Microsoft Systems Management - SMS. Created standard templates for the Computer Operations teams' software documentation purposes. Documentation included screenshots and graphics.

Course planning, course design, course editing for Oracle Customer Relationship Management (CRM) eBusiness JavaScript Application Programming Interface (API) applications. Courseware consisted of: Business processes, key concepts and functional specifications provided by engineeringRelated products, resource documentation, implementation and application installationIntegration aspects and, lab exercisesWrote courseware to meet scheduled deliverables. All courses included: screenshots, graphics, templates and text. Coordinated efforts with Director of Product Management to ensure quality control. Monitored and defined integration with other applications as necessary. Project management involving tracking progress of courseware from beginning until completion. Kept track of product changes and future functionality for upcoming software releases. Worked with development engineers to verify specific product functionality and design.

Performed installation, configurations, maintenance and support for engineering lab workstations. Configured access to network resources. Provided users with first tier technical support. Worked with other lab administrators to establish network users. Isolated and diagnosed common PC/software problems. Documented PC configuration and maintenance procedures. Installed and configured Microsoft operating systems and other Cisco standard applications.

Performed instructional design for product, services, client upgrades and user tools. Created documentation for standard training procedures. Established courseware objectives and standards. Defined project plans for courseware development. Developed all materials for instructor-led courses. Delivered Train-the-Trainer sessions on all new and updated course materials. Trained outsourcers on new products, product upgrades and bug fixes. Technical writing tasks including:Interpreting complex operation tasks into simplistic reading for online documentationEnsured online documentations was up to date and consistent with company policies and strategyConducted ongoing needs analysis to determine training strategies