• Manage 20 accounts in the Maryland/Washington/Virginia territory, responsible for selling and managing reusable surgical linen• Drive client retention and satisfaction by providing field based services and functioning as the primary “account owner” of assigned accounts• Call and visit customers to present and promote products and build relationships at all levels of the account• Perform pack management at accounts which includes OR observation, analysis and recommendations that improve OR efficiencies and financial impact for the customer• Analyze and control expenditures to conform to budgetary requirements• Act as the Client Liaison to our plant in order to execute a proactive response to any technical or product issues• Manage product and service complaints by partnering with the SRI team to arrive at a positive resolution and address process issues to avoid further repetition• Manage product inventory including product rotation and assist in ordering as needed• Executed in-services, utilization reviews and business reviews as determined by the client and/or the company

• Corporate Trainer for all QA Management personnel.• Worked with OR and CS to develop standard operating processes and practices to guarantee patient safety.• Directly scheduled and managed a staff of over 50 employees.• Worked in a Class II medical device plant establishing, training, and adhering to SOP’s, OSHA standards, AMII standards, ISO9000.• Managing CAPA, NC and product complaint programs.• Worked directly with clients on major projects, staff training and SRI product and service knowledge.• Worked alongside the sales team in order to manage the client’s needs • Strived to bridge the gap between sales and operations departments to find resolutions to client issues.• Responsible for the implementation of a number of business practices that are used throughout the company’s 10 processing plants

• Implemented the first onsite CS managing program for Aesculap.• Developed new standard operating procedures for the CS department.• Worked with OR and CS in developing new processes and procedures to standardize processing of sterile equipment throughout the company.• Directly managed staffing for 3 shifts in a 24 hour per day operation.• Worked with surgeons, OR nurses, directors in implementing practices