Kendra Fields Email & Phone Number

Indianapolis, Indiana, Us

• Operated an annual budget of $9.8 million to include labor and equipment implementing continuous cost saving analysis techniques.• Directed a fleet team of 55 professional drivers with emphasis on safety and teamwork over four different locations, driving strategic initiatives to optimize performance, reducing shipping errors, and improving on-time delivery rates.• Defined and enforced standard operating procedures to ensure compliance with all federal, state, and local transportation regulations, aligning operations with DOT guidance.• Transformed backhaul freight revenue to offset customer costs by 50% while focusing on enhancing supply chain performance.• Leveraged data analytics to monitor transportation metrics, including KPIs; identified trends to make decisions that led to continuous improvements in service quality and operational efficiency.• Enhanced operations effectiveness by training and coaching driver managers and drivers by communicating strategies and objectives, assigning accountabilities, and fostering a collaborative work culture.• Managed all aspects of team operations, including processing payroll, ensuring compliance with GMPs, entering data for tracking programs, scheduling, assigning, and directing the workforce while monitoring and evaluating their performance.• Ensured continuous operation of equipment by managing all preventative maintenance and auditing requirements for fleet vehicles and trailers.• Manage customer relations by communicating effectively with the customer to identify needs and respond to and handling any inquiry and/or issues that may arise.• Maintain professionalism; making ethical, critical decisions; when, but not limited to, experiencing change or disruption to the operation.

• Coordinated production scheduling, material deliveries, and freight shipments.• Managed carriers for daily pickups and deliveries, including cutoff times, departure times, communicating challenges for swift resolution; requesting additional services as needed.• Enforced all company FMCSR, OSHA, and DOT policies, rules, regulations, and laws as required.• Utilized ERP and TMS systems to streamline daily work tasks and goals.• Prepared and published specifications for bids, evaluated bid responses, verify history of supplier safety, service, and ability to meet contract obligations.• Drove optimal logistics performance by monitoring warehousing and facilities space utilization, helping to achieve maximum efficient use of FIFO storage, shipping, and receiving tasks.• Provided leadership and development to all staff, direct and indirect reports, with a focus on effective training, evaluating, and motivating talent to elevate performance.• Maintaining productive and safe operations in the areas of quality, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and facility performance measures and labor within the warehouse.• Daily, detailed reporting and presentation of departmental KPIs; providing accountability and an action plan for target misses; establish daily check-ins with the plant manager for status updates.• Wrote, compiled, and published SOPs to be used at other locations for training purposes within the shipping and receiving divisions.

Richmond, Va, Us

Management and processing of all customer payments on accounts. Perform root cause analysis and suggest corrective actions to sales staff and management. Perform daily reconciliation of transactions as well as month end close settlements.