Kendra Gray Email & Phone Number

Washington, District Of Columbia, Us

Bethesda, Md, Us

London, Uk, Gb

Design and develop client solutions across financial services industry including Banking & Payments, Capital Markets and Wealth Management with a focus on Housing Finance (origination, servicing, default management and secondary market) in DC area and beyond.Specialize in strategic transformation and execution including modern delivery and agile transformation, target operating model design and implementation, product strategy, large-scale payment operations, operational risk and compliance, business resiliency and continuity management, business process re-engineering, customer integration services, program and product management, and data analytics and reporting.

Washington, District Of Columbia, Us

Established Business Relationship Management (BRM) organization to improve alignment across the enterprise - Business, Operations, Technology and Corporate functions.Served as interim Senior Vice President (SVP) within Operations and Technology division leading key change and transformation initiatives.Fostered key relationships to ensure alignment on priorities, strategic plans and investments ($500M+).Identified and initiated new operating model to simplify interactions, promote shared accountability and drive stakeholder management best practices.Served as active member of Corporate Culture Committee & Board responsible for employee survey and enterprise change initiatives. Selected and sponsored by C-level executives.

Washington, District Of Columbia, Us

Responsible for leading disbursement processing, strategic data initiatives, and business operational support for Credit Portfolio Management division. Led team of 175+ staff across multiple locations, including Managed Service Providers, with $20M annual budget. Selected by senior executives and Board of Directors to transform these critical functions.Managed processing of 5M transactions annually and $8B of payments to servicers (1000+) and vendors (5000+).Led data operations team responsible for data quality, validation and disbursement of $50M of monthly payments including remediation of 30K exceptions.Developed and implemented comprehensive strategic plan and transformation roadmap to help stabilize disbursement processing and data quality functions.Managed team responsible for 24x7 production support for 12 critical business applications plus issue resolution, customer support and release management.Collaborated extensively with internal and external oversight bodies including audit, risk, Federal Housing Finance Agency (FHFA), and FHFA Office of Inspector General (FHFA OIG).

Washington, District Of Columbia, Us

Established new department responsible for operational processing and support for MHA program, a national housing program developed in partnership with the Department of Treasury to help homeowners avoid foreclosure. Led 125+ staff with annual budget over $20M. Selected by senior executives to create and lead the new department.Setup core functions within 90 days of program inception and implemented full functional operations within 12 months including transaction processing, data validation, analytics, production support and operational readiness.Managed $25-50B of incentive allocation for the MHA program including $6B of disbursed incentives to 1000+ servicers.Drove 20% savings through consolidation, process improvement, automation and demand management.Managed end-to-end operational environment resulting in no material findings during annual SSAE 16 evaluations.Worked closely with regulators and oversight groups to address inquiries (FHFA, Special Inspector General - TARP, GAO, Internal Audit, Enterprise Risk Management).

Washington, District Of Columbia, Us

Built new Servicer Oversight team responsible for evaluation, remediation and monitoring of key operational risks associated with Servicer data reporting for top 10-15 Servicers (80-90% of Fannie Mae portfolio).Defined and implemented the operational strategy for Troubled Lender program, a key corporate initiative, within 30 days of inception and mitigated $150B of risk exposure during the housing crisis.

Amsterdam, Nl

Led several multi-million dollar initiatives for Fortune 100 companies in mortgage finance industry. Developed business cases, provided advisory services and supported SOX compliance initiatives. Exceeded annual revenue targets and consistently delivered on time and within budget.

Built and led B2B organization and function for 20+ vendors including data integration strategy and architecture (XML based using MISMO standards) plus customer integration process. Exceeded revenue goals by 55% generating over $25 million while reducing costs by 44%. Served as interim Vice President.

Mclean, Va, Us

Selected for “startup” team (five members) responsible for product management and development for three (3) eLending products: Vendor Services Exchange, Electronic Closing and Electronic Vault. Led full product lifecycle using iterative methodologies (XP, eXtreme Programming). Built and managed team of 60+ staff and third party providers.

Mclean, Va, Us

Managed full development life cycle for www.loanprospector.com. Supervised 25+ staff and managed project timelines, budget plans and customer interactions.

Mclean, Va, Us

Selected and graduated from the corporate Leadership Development Program (LDP).Implemented enterprise data initiatives utilizing third party solutions such as Microstrategy’s OLAP tool, DSSWeb, SASWeb, Focus, Crystal Reports, and Actuate. Supervised 10+ resources including staff allocations and resource management.

Reston, Virginia, Us

Promoted three times while supporting the design and development of a client/server reuse software library, the Defense Software Repository System (DSRS), including participation in DoD working groups.

Bs Management Science, Decision Support Systems

Executive Leadership Program