Kendra Hinton Email and Phone Number

Performs a variety of operational procedures within the department, which may include: new fee based agreement processing, system reconciliation, accounts distributions and terminationsReviews, updates, maintains, and services accountsAnswers calls and questions regarding fee based accountsAnalyzing data to identify discrepancies.

Oversee agents account receivable. Responsible for carrying out the processing of clients’ reports, and maintaining and communicating with clients regarding their accounts receivable. Answer and handle incoming calls as well as individually manage after-hours calls and clients’ requests for assistance.

Manage two associates and assist branch manager with running day-to-day operations for a busy financial services retail storefront. Assist customers with check cashing, money orders, cash advance loans, and utility bill payments. Improve client satisfaction and reduce regulatory risk by verifying and enforcing branch’s use of customer service standards and compliance with all financial and debt collection regulations.Implemented numerous promotions that increase traffic and fee revenueMeeting all performance goals for revenue and customer engagement

Coordinated day-to-day office tasks and supported two licensed agents by answering telephones, scheduling appointments, preparing and filing documents, generating bills, processing payments, and performing errands as needed or requested by agents or senior administrative personnel.