I am the practice Administrative Assistant which includes aiding the Practice Administrator in projects, controlling maintenance for our five office branches, being the contact for office staff for supply orders, security privileges and EMR related inquiries. I also complete numerous tasks related to office staff, building regulations, doctor requests, IT, medical records and new staff orientation.As the offices Credentialing Specialist I maintain the credentialing status of our 12 full time physician and yearly Fellowship student(s) at local hospitals, surgery centers and with various insurance carriers. I also keep track of their licensing, Continuing Education requirements, their malpractice insurance, their individual memberships to Podiatry groups and keep them up to date on state issued regulations in regards to patient care, prescribing, EMR, etc. I also keep track of credentialing for the practices eight Physical Therapists.

As a medical receptionist I greet each patient and check them in and out of their appointments. I also verify insurance, process medical records requests, answer patient questions/concerns, answer calls, schedule outside testing, answer billing questions and collecting balances.

I aid children and families in their search for books and online materials. I create library cards, collect fines, aid in youth programs, process and catalog all new/donated materials for the children's department, repair damaged materials and keep an eye on children to make sure they are playing safely. I also aid the public in utilizing online resources, create library cards, help patrons learn how to use electronic devices such as phones, e-readers and shelve materials.

I run the circulation desk which includes checking in/out books, collecting fines, cataloging new materials, creating collection notices and monthly collection reports. I withdraw all discarded materials from our catalog and keep track of the libraries magazine subscriptions. I also monitor students in the library for study halls and classes, aid students in their research and homework, shelve materials and repair damaged books.

I scheduled patient appointments for seven physicians and five physician assistants. I handled payments made in the office, directed calls and concerns to the corresponding departments and verified insurance information. In addition, I made sure patients had filled out the necessary paperwork to protect the patient and/or the doctors from various insurance and privacy concerns. I was the Administrative Assistant to the Neurology department and as such I managed all their testing authorization and medication authorizations. Lastly, I made arrangements for patients referred outside the practice, scheduled meetings and kept the physicians calendars.

I answered customer questions, answered phones and sold PNC products. I also preformed withdraws, deposits, transfers and took loan payments.