Kendra Jacocks Email & Phone Number

Farmington Hills, Michigan, United States

• Knowledge of Salesforce CRM to process and update new and existing accounts.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Identified operational issues and devised goals and plans to address them.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Streamlined operations by outsourcing services, resulting in 30% in savings on labor, supplies and maintenance.

• Strategized with Funding Management Team on special project as well as stretch assignments.
• Improved process to onboard new accounts and service existing accounts using Salesforce CRM system.
• Directed process exceptions and stipulations requiring higher level of authority.
• Managed team of ten employees, overseeing hiring, training, and professional growth of employees for client onboarding process.
• Actively track project status, progress, risks and milestones, communicating with team on next steps and prioritizing needs
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Readily supported new processes and prompted team-oriented environment to enhance productivity, build morale and control loss
• Identify and implement improvements to company systems and processes to increase team efficiency and improve client experience
• Completed over 20 customer orders each day in warehouse setting
• Operated forklifts to transfer inventory to and from target destinations
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise

• Facilitated new intake process for conducting interviews with potential employees.
• Analyzed focus group feedback to identify opportunities for staff recognition as well as areas for improvement.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100 % new employees.
• Devised hiring and recruitment policies for 500-employee company

• Support and assisted automotive purchasing team with appraisals and in-store auctions as well as interacting with sales staff.
• Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.
• Decreased product defects 30% by implementing quality assurance guidelines.
• Developed 10 effective improvement plans in 2016.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
• Proactively engaged customer in various departments to provide in-depth product knowledge in non-commissioned environment